User Experience Researcher, Photon, US

Who are we?

Photon ( www.photon.com ) has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies.

We are looking for a talented and passionate UX Researcher to join our team. As a UX Researcher, you will be responsible for understanding user needs, behaviors, and motivations through qualitative and quantitative research methods. Your insights will directly inform the design and development of our products, ensuring they meet the needs of our users.

Description for Internal Candidates

Key Responsibilities

Conduct End-to-End User Research Studies : Plan and execute user research using various methods such as interviews, usability testing, surveys, focus groups, and field studies. Be able to identify research needs, set research objectives, determine the best research method, coordinate prototype delivery with design, study session guide, study moderation, and reporting.

Analyze Data : Synthesize both qualitative and quantitative data to generate actionable insights that will inform product design and strategy.

Collaborate with Cross-Functional Teams : Work closely with Product Managers, Designers, Engineers, and other stakeholders to define research objectives and provide insights that guide decision-making.

Create Research Deliverables : Document and present research findings clearly and effectively through reports, presentations, user personas, and user journey maps.

Identify User Pain Points : Continuously monitor and evaluate user feedback, usage data, and behavior to identify areas of improvement and innovation.

Develop Research Strategy : Contribute to developing a long-term research strategy, identifying opportunities for future research based on business needs and user goals.

Support Usability Testing : Conduct usability tests to validate design concepts and help optimize the user experience.

Advocate for the needs of the customer: Consult on best practices and UX standards.

Required Skills & Qualifications:

5+ years of experience in UX research, preferably in a digital product environment.

Strong knowledge of qualitative and quantitative research methods.

Experience with research tools such as Maze, User Interviews, User Testing, Optimal Workshop, Hotjar, or others.

Proficiency in data analysis and visualization tools (e.g., Excel, SPSS, Tableau, Dovetail).

Strong communication skills with the ability to present findings to diverse stakeholders.

A user-centered mindset with a passion for improving the user experience.

Ability to work independently and manage multiple projects in a fast-paced environment.

Preferred Qualifications:

Experience with A/B testing and other experimental research methods.

Familiarity with Agile development methodologies.

Experience working on mobile, web, or other digital products.

Knowledge of UI/UX design principles and prototyping tools (e.g., Figma).