Quality Assurance Specialist, Frida, FL, US

Who We Are

Frida is more than a brand built to support parents. We get parents. We know all about the often unbelievable realities of parenthood, because we’ve been in the trenches. Over the last 9 years, we’ve dedicated ourselves to developing the tools (and sometimes the tips, too) that help simplify parenting - and it all started with snot. Since the launch of our cult-favorite NoseFrida, The SnotSucker, we’ve innovated and launched over 100 products that provide quick and easy solutions to age-old parenting problems. We also launched Frida Mom in 2019, with products to help women with the transition through the fourth trimester into motherhood. Today, Frida holds over a 70% share of its main category, and our products can be found in over 50+ countries and in over 40,000 stores throughout the US - in every retail channel from mass-market, grocery, chain drug, and specialty stores. For 9 years, we’ve had parents’ backs as they navigate the parts of parenthood you don’t usually see on the ’gram with honest and raw messaging to provide the answers to questions they didn’t even know they had. And, we’re just getting started.

How You Will Make an Impact

Frida is seeking a Quality Assurance Specialist to join our Operations team. This role requires a passion for exceeding consumer quality expectations and a commitment to strengthening and continuously improving our global Quality Management System (QMS). The position supports products across multiple categories, including medical devices, cosmetics, and OTC drugs.

Responsibilities to include:

• Maintain QMS procedures, forms, records, and training; ensure controlled documents are current and effective.
• Manage filing, access, retrieval, and retention periods for records and documents.
• Review Quality System Records for conformance and compliance.
• Author, review, and approve SOPs, work instructions, forms, and controlled logbooks.
• Execute product release activities, verify required documentation, manage holds and dispositions, and escalate deviations as needed.
• Establish and improve product and process quality through individual and team-based problem-solving using industry best practices.
• Prepare for and participate in internal and external audits and inspections; track findings to closure.
• Identify opportunities for improvement, recommend solutions, and drive implementation.
• Collaborate with Engineering and Quality departments during product development to ensure compliance throughout design and manufacturing processes.
• Review Engineering Change Orders related to design, engineering, or manufacturing.
• Partner with internal auditors and quality managers on compliance-related matters.
• Provide support on development projects and regulatory issues to ensure timely submissions for market clearance.
• Collaborate cross-functionally to drive continuous improvement in yield, defect reduction, and customer experience.

What You Will Need

• Bachelor’s degree in engineering, Science, or another technical field.
• 2+ years of relevant experience, ideally within the medical device, cosmetics, or other regulated industries.
• Familiarity with regulatory requirements (e.g., FDA, ISO 13485, GMP) strongly preferred.
• Energetic, positive team player who thrives in an entrepreneurial environment.
• Strong advocate for product excellence and quality.
• Analytical skills with the ability to make data-driven decisions and communicate effectively.
• Highly organized with the ability to manage multiple priorities and tasks with strong attention to detail.
• Ability to identify opportunities, recommend improvements, and implement solutions.
• Strong written and verbal communication skills.

Who You Will Work With

Frida is an organization that values collaboration and community. As the Quality Assurance Specialist, you will work closely with Operations, RD&E and Project Management teams.

Our Ways of Working

Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.

Why You Will Love Working at Frida

• Robust health benefits including:
• Comprehensive medical, vision, and dental plans
• Employer paid life insurance
• Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability 
• FSA & HSA
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
• Dog friendly office - feel free to bring your best buddy with you to work! 
• Learning & development opportunities for professional and personal growth
• Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
• Exclusive employee product discounts.

EEO

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Privacy Policy

By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: https://frida.com/pages/fridababy-job-applicant-privacy-policy

Agency and Third-Party Submissions

Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.

Fraud Disclaimer

Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners.

If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to frida.hr@frida.com or cyber@frida.com. Your safety and privacy is our priority.