Procedures & Compliance Analyst, Volton, GR

Volton Hellenic Energy SA is a Greek company that is dynamically active and is rapidly increasing its capacity in the field of Electricity Supply and Trading, in the Gas Energy Sector and in the field of Telecommunications (through Orizon).

By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its customers. The company's ambition is to become one of the most important companies in the industry and remain at the forefront of developments as the first multiservice provider combining Electricity, Natural Gas and Telecommunications.

As part of its development Volton strengthens its human resources in Athens and seeks a Procedures and Compliance Analyst.

The Procedures & Compliance Analyst supports the design, monitoring, and continuous improvement of the company’s processes, with the aim of enhancing operational efficiency, cross-functional collaboration, and compliance with standards (such as ISO 9001). This role is actively involved in process mapping, analysis, and documentation, as well as in managing related workflows through tools such as Jira.

The position reports to the Procedures & Compliance Manager.

Responsibilities

• Improve business processes to increase efficiency, ensure compliance, and align with company strategy
• Process analysis, documentation, redesign, and monitoring of implementation. Identifying deviations and operational risks while fostering cross-departmental collaboration. Leveraging workflow management tools (e.g., Jira) for process tracking and improvement
• Build a consistent, efficient, and compliant operational framework that strengthens customer experience and drives business excellence
• Collect and analyze data to assess the effectiveness of existing processes
• Map and document processes in collaboration with business teams
• Support the design and implementation of improvements based on KPIs and feedback
• Monitor performance indicators and contribute to reporting activities
• Ensure compliance with quality standards (ISO 9001) through documentation and audits
• Participate in trainings and communication activities to promote new processes across teams
• Collaborate cross-functionally to understand needs, identify improvement opportunities, and drive adoption of processes