Parts Counter Salesperson, Ricart Automotive, OH, US

Parts Counter Sales Associate

About Ricart: We were founded in 1953 as a family owned business, and we strive every day to provide our customers, vendors, and employees with world class services, one experience and encounter at a time. While we all have different skill sets and personalities, we use our Rules of the Road- Driven, Trusted, Sharp, Welcome, & One Team, to keep us in the right lane and guide our every action.

In order to be eligible for employment with Ricart, you must possess and maintain a valid driver’s license and be able to pass an initial drug and background screening.

About the role: The Parts Counter Sales Associate will assist customers in finding and purchasing the right parts, process orders, manage inventory, and provide excellent customer service, all while promoting sales and specials. Will be expected to provide accurate information when addressing customer inquiries.

Key Competencies

• Communication
• Strong customer service
• Technical knowledge of automotive parts
• Organization
• Extensive knowledge of sales process
• Ability to manage inventory

Responsibilities

Order Processing

• Process customer orders, ensuring accuracy and efficiency in filling requests
• Ensure pricing, payment and delivery information is correct

Inventory Management

• Maintain accurate inventory levels and monitor stock
• Report any discrepancies or damage to inventory to the supervisor

Sales and Promotion

• Highlight parts sales and specials. Upsell related products
• Answer telephone calls, provide accurate information and take customer orders
• Assist service and customers to ensure ordered parts are delivered on time
• Process returns and exchanges, ensuring proper handling of parts and credits
• Keep record of all returned parts

Customer Service

• Answer all incoming calls in a professional and timely manner
• Welcome customers and determine their needs whether in person or over the telephone
• Assist customers in identifying the correct parts for their vehicle, using catalogs, computer systems, and knowledge of the automotive industry
• Communicate effectively with customers, technicians, and other team members

The duties and responsibilities defined above are not an all inclusive list, but a general summary of typical duties. Individuals in this position may be asked to perform a wide range of related tasks to ensure that the sales and service goals for the team are met and that the highest level of customer service is always provided.

Requirements

• High school diploma or equivalent required
• Must have a valid driver’s license and must meet motor vehicle report insurance standards
• Familiarity of automotive parts, their functions, and have they fit into different vehicle models is crucial
• Attention to detail and accuracy crucial
• Excellent communication, organizational skills
• Must be able to problem solve. Will need the ability to identify customer needs and find appropriate solutions

• Proficiency at inventory management

Employee Benefits Overview:

• Competitive PPO medical insurance with offered HSA option
• Dental and vision insurance plans
• Short-term disability insurance
• Long-term disability insurance
• Voluntary life insurance, critical illness, accident insurance, cancer insurance and hospital indemnity insurance plans
• Voluntary tool insurance
• Voluntary pet insurance
• Employee Assistance Plan
• Employer paid subscription to Calm Health
• Generous paid time off (PTO) policy including vacation and sick days
• Paid holidays
• 401(k) retirement plan with annual discretionary profit-sharing contribution
• Professional development opportunities such as training and tuition assistance
• Employee discount pricing
• Wellness initiatives

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.