Director, Business Systems (AI & Internal Operations), Applause, UT, US

We are seeking a visionary Director, Business Systems (AI & Internal Operations) to lead our organization's transformation into an AI-centric company. This strategic role will drive enterprise-wide AI adoption, identify and implement AI solutions across all departments, and establish measurable frameworks for productivity enhancement and cost reduction. A successful candidate will serve as both a technical leader and and change agent, ensuring our organization maximizes the capability of AI tools.

Responsibilities:

• Strategic Leadership & Vision
• Develop and execute a comprehensive AI transformation strategy aligned with business objectives
• Establish an AI governance framework, including ethics, compliance, and risk management protocols
• Partner with C-Suite executives to integrate AI initiatives into overall business strategy and day-to-day operations
• Define and track key performance indicators for AI adoption and impact measurement
• Generate monthly and quarterly reports on AI impact, ROI, and progress towards goals
• Build business cases for AI initiatives and report ROI to the executive leadership
• Lead cross-functional teams in implementing AI solutions across all departments
• Manage AI project portfolios, budgets, and resource allocation
• AI Research & Tool Evaluation
• Continuously monitor emerging AI trends, technologies, and market developments
• Research, evaluate, and recommend AI tools and platforms for specific departments and use cases
• Conduct proof-of-concept projects to validate AI solutions before enterprise deployment
• Maintain vendor relationships and negotiate enterprise AI software agreements
• Establish evaluation criteria and procurement processes for AI technologies
• Focus will be on purchasing and using 3rd party AI tools
• Training & Change Management
• Design and deliver comprehensive AI training programs for all personnel at all levels
• Create AI literacy curricula tailored to different roles and departments
• Establish internal AI champion networks to support adoption and knowledge sharing
• Develop change management strategies to overcome resistance and drive adoption
• Create documents, best practices guides, and standard operating procedures for AI tool usage
  
  

Qualifications:

• Bachelor's Degree in Computer Science, Data Science, or related technical field
• MBA or advanced degree preferred
• 7+ years of experience in AI/LLM implementation, digital transformation, or business strategy roles
• 3+ years of experience managing enterprise-wide technology initiatives
• Proven track record of successful large-scale organizational change management
• Detail-oriented with strong problem-solving abilities
• Strong analytical skills with the ability to translate data into meaningful insights
• Exceptional project management and program leadership skills
• Strong business acumen with the ability to translate technical concepts into business value
• Very effective in a remote work environment
  
  
  

Benefits


Benefits: 100% remote w/ no office mandate | Unlimited PTO | 22 official company holidays | Health care | Life insurance | Stock options | Amazing colleagues | Energetic culture that is positive and celebrates together | Inspiring mission & software product | Ability to grow your career by being early in a fast-growing tech startup