Director, Business Systems (AI & Internal Operations), Applause, US

We are seeking a visionary Director, Business Systems (AI & Internal Operations) to lead our organization’s transformation into an AI-centric company. This strategic role will drive enterprise-wide AI adoption, identify and implement AI solutions across all departments, and establish measurable frameworks for productivity enhancement and cost reduction. A successful candidate will serve as both a technical leader and and change agent, ensuring our organization maximizes the capability of AI tools. 

Responsibilities:

• Strategic Leadership & Vision 
• Develop and execute a comprehensive AI transformation strategy aligned with business objectives 
• Establish an AI governance framework, including ethics, compliance, and risk management protocols
• Partner with C-Suite executives to integrate AI initiatives into overall business strategy and day-to-day operations 
• Define and track key performance indicators for AI adoption and impact measurement 
• Generate monthly and quarterly reports on AI impact, ROI, and progress towards goals 
• Build business cases for AI initiatives and report ROI to the executive leadership 
• Lead cross-functional teams in implementing AI solutions across all departments 
• Manage AI project portfolios, budgets, and resource allocation 
• AI Research & Tool Evaluation 
• Continuously monitor emerging AI trends, technologies, and market developments 
• Research, evaluate, and recommend AI tools and platforms for specific departments and use cases
• Conduct proof-of-concept projects to validate AI solutions before enterprise deployment 
• Maintain vendor relationships and negotiate enterprise AI software agreements
• Establish evaluation criteria and procurement processes for AI technologies
• Focus will be on purchasing and using 3rd party AI tools
• Training & Change Management 
• Design and deliver comprehensive AI training programs for all personnel at all levels 
• Create AI literacy curricula tailored to different roles and departments 
• Establish internal AI champion networks to support adoption and knowledge sharing 
• Develop change management strategies to overcome resistance and drive adoption 
• Create documents, best practices guides, and standard operating procedures for AI tool usage

Qualifications:

• Bachelor's Degree in Computer Science, Data Science, or related technical field 
• MBA or advanced degree preferred 
• 7+ years of experience in AI/LLM implementation, digital transformation, or business strategy roles
• 3+ years of experience managing enterprise-wide technology initiatives
• Proven track record of successful large-scale organizational change management 
• Detail-oriented with strong problem-solving abilities 
• Strong analytical skills with the ability to translate data into meaningful insights
• Exceptional project management and program leadership skills
• Strong business acumen with the ability to translate technical concepts into business value 
• Very effective in a remote work environment