Clinical Operations Coordinator, LifeMD, NY, US

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role

We are looking for a part-time Clinical Operations Coordinator to work roughly 20-25 hours per week. The hours will be from 12:00pm-5:00pm EDT (or equivalent, based on location).

Responsibilities 

• Daily review of clinical team productivity and realignment of non-compliance items with SLAs via data tracking and analysis
• Review and document internal provider communications and inquiries, and project management of initiation of associated operational protocols
• Coordinate daily provider affairs and engagement, as well as clinical team grievances/suggestions 
• Conduct regular reviews of Provider AI Assistant Tool output for quality assurance
• Coordinate the provision of historical input, data tracking, and insights for provider performance touchpoints
• Daily review of clinical team task triage in collaboration with tech and care center teams
• Coordinate cross-functional team requests for clinical team 
• Ongoing monitoring of process improvement enabling smooth and effective provider-patient workflows