Client Operations Manager, LeanSummits, US

Client Operations Manager (Growth Marketing)

Location: Remote (U.S. time zones preferred) • Team: Client Success & Operations • Type: Full-time

Why this role exists

Lean Summits (LSS) helps brands climb faster with growth marketing that blends brand + performance, real-time analytics, and AI-driven execution. We partner with clients to build customer profiles, generate and retain demand, and turn buyers into advocates—measurably, not magically.

We’re hiring a Client Operations Manager to own client outcomes end-to-end: translate requirements into plans, coordinate cross-functional execution, and deliver peak ROI across channels while growing the LSS footprint within each account. Expect a fast clip, bold experiments, and constant optimization.

What you’ll do (outcomes over outputs)

• Own the client plan: turn goals into quarterly roadmaps, weekly sprints, and clear channel hypotheses (SEO, PPC, paid social, email/SMS, affiliates, CRO, content). Prioritize impact and speed.
• Ship campaigns and learn fast: launch, A/Z test, and scale what works; pause what doesn’t. Drive late-funnel performance and top-/mid-funnel momentum with a performance branding mindset.
• Coordinate the squad: orchestrate specialists (media, SEO, content, design, dev/engineering) and keep everyone unblocked with crisp briefs, timelines, and QA.
• Make ROI visible: build dashboards, track real-time KPIs, and convert data into decisions—deliver weekly reporting clients actually use.
• Improve the stack: design/refine lead flows, marketing automation, CRM/CDP hygiene, and analytics governance so campaigns scale predictably.
• Level up digital properties: audit sites/landing pages, fix friction, brief engineering with clear technical specs, and partner on schema/CRO to raise conversion rates.
• Grow the account: spot expansion opportunities (new geos, segments, offers, channels), craft business cases, and land incremental scope with provable ROI.
• Be omnichannel: connect email, social, paid, content, and web into a unified experience—and show the lift vs. single-channel efforts.

Your first 90 days (how we’ll measure success)

• 30 days: Operational baseline set (dashboards live, cadences running), prioritized quarterly plan approved.
• 60 days: 2–3 experiments per channel/week; at least one scalable win in two channels.
• 90 days: Demonstrable ROI lift (lower CAC, higher CVR, improved LTV/CAC) and a documented account growth plan.

What you’ve shipped before (must-haves)

• 3–5+ years in growth/digital marketing with deep expertise in at least three channels (e.g., PPC, SEO, Paid Social, Email/SMS, Affiliate, CRO).
• Strong analytics chops (attribution, cohort/segmentation, funnel diagnostics) and fluency in dashboards/reporting.
• Proven project/program management across multi-disciplinary teams; you hit dates without losing creativity.
• Experience designing/operating scalable marketing processes (automation, lead routing, KPI governance).
• Comfort working with engineers/designers—can write clear technical briefs/specs and QA releases.

Bonus points

• Hands-on with AI-assisted marketing (copy testing, bidding, audience discovery) and experiment design.
• Sector familiarity in logistics, healthcare, SaaS, or eCommerce.
• CRM/CDP administration (HubSpot, GA4/Looker, Segment, Iterable/Braze, Meta/Google Ads, LinkedIn).

How we work (the LSS way)

• Growth marketing = ROI + efficiency, continually improved. We iterate relentlessly and scale what wins.
• Performance branding mindset: build brand equity while driving pipeline and revenue now.
• Omnichannel by default: customers buy across channels; our plans and dashboards reflect that reality.

Qualifications

• Bachelor’s degree (Marketing/IT/Analytics or related).
• 3–5 years technical/marketing experience with data analysis, reporting, and insights; proficiency with spreadsheets/BI.
• Understanding of PPC, SEO, Display, Email, SMS, Affiliate, CRM, CDP and adjacent martech (able to learn and execute new channels with coaching).

Ready to climb?

If you love turning ambiguity into measurable growth, let’s talk. Bring the energy, curiosity, and bias for action—we’ll bring the summit.