Operations Manager, Swooped, US

About Our Client

Our client is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores.

About The Role

Our client is seeking an Operations Manager to maintain the leadership team’s operational rhythm, aligning meetings, priorities, and execution. This role involves preparing agendas and pre-reads, translating complex discussions into clear follow-ups, managing key initiatives (offsites, vendor relations, communications), and reinforcing company culture. Ideal candidates have strong business acumen, communication skills, and are adept with digital tools. Unlike a traditional admin role, this position offers direct exposure to strategy and opportunities for growth in operations, communications, or strategy.

Key Responsibilities

• Prepare clear agendas, pre-reads, and post-meeting summaries that capture decisions and actions.
• Facilitate weekly leadership operating cadence sessions (i.e., business reviews, QBRs).
• Support leadership communications, including internal updates and employer branding initiatives.
• Identify and implement workflow improvements using AI tools, automation, and collaboration platforms.
• Plan and execute logistics for leadership offsites and internal events.
• Orchestrate scheduling for key leadership calendars, ensuring priorities are aligned, time is invested on the highest-impact work, and meetings run with purpose.
• Coordinate vendor relationships and renewals for key systems and tools.
• Serve as a culture carrier and communication hub, ensuring information flows clearly across teams.

Required Qualifications

• Bachelor’s degree in Business, Communications, or a related field.
• Strong organizational and project management skills; thrives on structure, detail, and follow-through.
• Excellent communicator with the ability to distill complex discussions into concise outputs.
• Tech-savvy and eager adopter of new tools; comfortable leveraging AI and automation to improve productivity.
• Experience supporting senior leaders in a fast-paced business environment (scheduling, operations, or program management).
• Business acumen and judgment: able to connect daily cadence work to broader organizational goals.
• Collaborative team player with a proactive, resourceful mindset and service orientation.
• Desire to grow into expanded operations, communications, or strategy roles beyond traditional admin responsibilities.

Benefits/Perks

• Competitive salary
• Employer-matched 401(k) plan
• Attractive paid time off policy
• Career growth and development opportunities
• Home office setup support

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”