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Alabang, Muntinlupa City
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Process Specialist - Reporting, Analytics and Development Operations
Summary:
To accurately and efficiently complete tasks and objectives within the scope of Reporting, Analytics and Development Operations (Devops) work types such as reports, dashboard, scorecards, and other supported tasks and processes.
Alabang, Muntinlupa City
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Coordinator, Complaints Intake Facilitation and Triage
Summary:
The Complaints Intake Facilitation and Triage team (CIFT) supports Tier 2 and Tier 3 complaints.It facilitates the initial review and generation of cases within the designated system, directing them to the appropriate business for handling.CIFT is divided into two groups which is the Non-Regulatory and Regulatory complaints review.
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Sr.Coordinator, Customer Resolution Team
Summary:
The Customer Resolution Team (CRT) Alabang is composed of phone-based teams taking Tier Two escalations calls and focused on providing high quality service to customers.The Customer Resolution Team (CRT) Sr.Coordinator will support customers with complaint resolution needs.
Alabang, Muntinlupa City
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Sr.Coordinator, Bank Voice High Priority Experience
Summary:
The High Priority Experience Team (HPX) provides a differentiated servicing environment committed to providing exceptional service to the highest value consumer Bank customers within Capital One.
The role is focused in advocating for customers, resolving issues in compliance with regulatory requirements.
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Control Triage Coordinator
Summary:
Acts as horizontal support responsible for research and monitoring of controls effectiveness, including potential customer account mitigation and/or controls performance trend reporting.
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Unit Manager, Operations
Summary:
To supervise a team of professionals (handling consults, inbound, outbound, case, chat, escalations and investigations) to drive improvements in required skills and customer experience through regular interactions in order to achieve individual and group targets in an Operations sub-function of Capital One Philippines.