Agency/Division Information
The Oklahoma Health Care Authority (OHCA) works to ensure Oklahomans have access to better health and better care. The agency’s core values include passion for purpose, trust and transparency, empowerment and accountability, best in class and outcome-driven, and servant leadership. As part of the interview process, candidates may be required to attend an in-person interview at our Oklahoma City office.
Position Purpose
The Workflow/Service Management Technical Analyst is responsible for leading the development, implementation, and support of business solutions within the Oklahoma Health Care Authority (OHCA). This role focuses on analyzing existing business processes and identifying opportunities for automation or improvement and designing/implementing workflows that align with OHCA’s operational goals using ServiceNow and other digital platforms. The Analyst supports ServiceNow applications post implementation by providing end user support and documenting all processes.
Principle Activities May Include
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Collaborate with stakeholders to map out end-to-end service delivery processes.
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Maintain audit trails and documentation for all system changes and service activities.
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Support the standardized process for evaluating, recommending, and procuring business solutions.
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Ensure workflows and service management practices comply with agency policies, and internal governance standards.
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Support business solution implementation and operational support.
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Configure and maintain ServiceNow to support ticketing, request fulfillment, and incident tracking.
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Develop and maintain documentation of support operations.
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Conduct functional testing of new workflows, service catalog items, and system updates.
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Other duties as assigned.
Knowledge, Skills, Abilities And Competencies
The Workflow/Service Management Technical Analyst role requires knowledge of agency policies, support business solutions, and ensure compliance with state standards. It demands leadership abilities to collaborate with teams and collaborate across divisions, coupled with strategic thinking to align technology solutions with organizational goals. Relevant business and technical experience with ServiceNow. The Korn Ferry competencies that best fit this position include
Tech Savvy
for navigating and optimizing technology solutions and
Manages Complexity
to evaluate and address the intricate needs of the agency’s information management systems.
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To be considered for this position your application must include a resume/CV with complete work and education history.**
Education And/or Experience
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Bachelor’s degree in Information Systems, Computer Science, Business Administration or a closely related field and 3 years of professional experience OR
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An equivalent combination of education and experience, substituting one year of professional experience for each year of the required education.
Preference May Be Given To Candidates With
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Certifications or experience in any of the following areas: ServiceNow Certified System Administrator (CSA) or Microsoft Certified: Power Platform Fundamentals, Certified Workflow Management Expert, ITIL Foundation Certification, ServiceNow Micro-Certifications and.
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Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert
Physical Demands
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Must be able to remain sitting for prolonged periods at a desk and working on a computer.
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Must be able to move or lift up to 15 pounds at various times.
Work Environment
The office work environment includes regular exposure to general office equipment such as computer equipment, phones, and copy machines.
Why You’ll Love Working Here
At The Oklahoma Health Care Authority (OHCA), We’re Proud To Create a Workplace Where Employees Thrive. Named a Top Workplace In Oklahoma For Five Consecutive Years, This Achievement Reflects The Dedication And Collaborative Spirit Of Our Incredible Team. Here's What We Offer To Support Employees And Their Family
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Generous state-paid benefit allowance to offset insurance premiums.
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A wide selection of top-tier health insurance plans.
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Optional flexible spending accounts for health care or dependent care expenses.
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Employee Assistance Program (EAP) offering confidential support.
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Wellness benefits, including an on-site gym and fitness center discounts.
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11 paid holidays annually.
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15 vacation days and 15 sick days in your first year.
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Retirement Savings Plan with substantial employer contributions.
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Longevity Bonus to reward years of service.
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Public Service Loan Forgiveness eligibility and reimbursement for educational expenses.
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Professional development training opportunities, including CEU support.
Accommodation Statement
The Oklahoma Health Care Authority complies with applicable State and Federal civil rights laws and does not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, disability, age, national origin, or genetic information. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Civil Rights Coordinator at 405-522-7335.
Notice To Applicants
Please add OHCAHR@okhca.org to the address book or “safe-senders” list in your email. All correspondence will come from this address. Be sure to check your junk folder. If you have questions about the status of your application, you can contact the HR team at 405-522-7093.
Note:
Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Current State of Oklahoma employees
must apply for open positions internally through Workday
Jobs Hub
.