Wallet Operations Manager, Bitcoin Platform, Block, CA, US

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Wallet Operations Manager will be responsible for overseeing and managing non-cold operational wallet infrastructure, ensuring smooth transaction flows, liquidity management, post-trade settlements, and operational security. This role is critical in bridging operations between Trading, Treasury, Liquidity, and Custody, maintaining efficiency in hot wallet oversight, monitoring, and strategic execution.

By focusing exclusively on wallet balance management, monitoring, liquidity support, and operational efficiency, this role will enable scalability and accountability within the BitPlat team.

The Wallet Operations team within BitPlat is responsible for the safekeeping of our non-cold assets while building and managing a scalable operating environment. We support a fast growing mobile payment app & merchants with multiple external partners and internal cross-functional stakeholders.  You are a leader with a deep interest and passion for Bitcoin who has a history of impact in high performing operational teams. You will help expand our existing Bitcoin product line into a portfolio of crypto-based services. You will support the management of our Bitcoin business in multiple critical areas. You will be expected to help identify and remediate operational issues in multiple areas as well as managing key external partners, participating in cross-functional projects and supporting product development. In addition:

You Will:

• Manage Wallet Balances: Request top-ups for operational wallets by consolidating funds from reserve wallets, including manually setting Bitcoin fees.
• Access Controls: Assist in creating and optimizing an Access Controls platform to implement appropriate access to wallets and execution of on-chain movements. 
• External Wallet Administration: Maintain appropriate segregation of duties on third-party wallet platforms and ensure optimum liquidity for trading operations.
• Manage Post-Trade Settlement Operations: Partner with Treasury & Trading Operations to ensure timely and accurate confirmations and settlement of bitcoin trades.
• Enhance Monitoring Frameworks: Develop real-time tracking systems to detect anomalies, preemptively address risks, and improve wallet transparency.
• Reconciliation: Perform reconciliation of wallet balances, internal ledgers and trade reporting. 
• Conduct General Investigations: Address inquiries from Accounting, Compliance, Legal, and internal teams regarding bitcoin custody operations.
• Ensure compliance with regulatory requirements including KYC/AML protocols, support audit processes, and monitor counterparty risk exposures while maintaining required documentation and reporting standards.

Qualifications

You have:

• 5+ years of experience in Bitcoin wallet infrastructure, trading operations, or financial services.
• Strong understanding of trading operations, liquidity management, and Bitcoin transaction flows.
• Experience with CPFP, UTXO management, and blockchain settlement workflows.
• Skilled in data analysis and financial monitoring, with experience using dashboards to assess trends.
• Ability to build and improve monitoring frameworks for detecting anomalies and enhancing operational security.
• Proven experience in cross-functional collaboration, working with Engineering, Trading, Treasury, Accounting and Compliance teams.
• Understanding of security best practices for hot wallet and key management.
• Solid understanding of the financial services industry and its current evolution, specifically in wallet management.
• Experience with developing a rapidly scaling business and related operations.
• A team player who utilizes influence to drive outcomes with internal & external stakeholders. 

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.