Vice President, Operations & Delivery

Location: Overland Park, KS (Remote considered for non-local candidates, with occasional travel and on-site client engagements)
Reports To: CEO — with close partnership across the Board of Directors and C-level leadership
Department: Executive Leadership

About DataMap

At DataMap.ai, we are an AI-first technology consulting and solutions company at the intersection of enterprise systems and automation. We build applications, implement ERP platforms, and deliver managed services and production support at scale. Our clients include Fortune 500 enterprises and high-growth innovators such as Google, who trust us to modernize operations, automate workflows, and unlock measurable business value.

As a fast-growing organization, DataMap thrives on a culture of innovation, urgency, and collaboration. We reward speed, precision, and accountability while empowering teams to solve complex enterprise challenges and deliver transformative outcomes.

Position Overview

The Vice President of Operations & Delivery will own the execution engine of DataMap — leading operational strategy, delivery performance, and cross-functional alignment. This role ensures excellence across consulting services, SaaS platform operations, managed services, compliance, and customer success.

As a member of the executive team, the VP serves as the strategic bridge between Sales, Delivery, Product, and Support — making sure pre-sales commitments are achievable, delivery teams have the capabilities to scale, and product roadmaps align with customer needs. Equally important, this leader will identify and implement cost efficiencies that improve margins without sacrificing speed, innovation, or customer experience.

Key Responsibilities

Strategic & Operational Leadership

• Drive operational strategies that directly support revenue growth and margin expansion.

• Translate corporate goals into clear priorities and measurable KPIs.

• Lead cross-functional execution to consistently hit timelines, budgets, and quality benchmarks.

Business Performance, Efficiency & Cost Optimization

• Deliver enterprise-wide efficiency programs that improve margins and reduce costs without slowing speed or innovation.

• Monitor and optimize utilization, delivery cycle times, and profitability across all service lines.

• Implement scalable project management practices that reduce risk and accelerate customer time-to-value.

Product & SaaS Platform Leadership

• Ensure uptime, scalability, and SLA adherence for DataMap’s SaaS platform.

• Align product roadmaps with operational capacity, market demand, and client feedback.

• Oversee release management and deployment readiness to maintain customer satisfaction at scale.

Managed Product Support Services

• Lead strategy and execution for managed support offerings, ensuring rapid responsiveness and resolution quality.

• Define SLAs, escalation paths, and operational dashboards to proactively manage client issues.

• Use support insights to drive continuous product improvements and operational efficiencies.

Compliance, Security & Audit Readiness

• Maintain continuous SOC 2 readiness and meet all client and regulatory compliance standards (ISO 27001, HIPAA, GDPR, CCPA, PCI DSS).

• Embed compliance controls into daily operations, releases, and delivery workflows.

• Eliminate last-minute remediation by making audit readiness a standing operational state.

Team & Talent Management

• Build and scale high-performing operations, delivery, and support teams.

• Define accountability metrics and drive a culture of urgency, innovation, and results.

• Invest in leadership development to enable scale and succession.

Customer & Partner Experience

• Guarantee world-class delivery execution and client satisfaction.

• Implement structured feedback loops to continuously refine operations and services.

• Ensure seamless handoffs between Sales, Delivery, Product, and Support.

Sales Enablement & Delivery Alignment

• Partner with Sales on account planning, proposals, and pursuits to ensure commitments are operationally achievable.

• Provide operational insights that improve win rates and customer outcomes.

• Align capacity planning with pipeline forecasts to protect both revenue growth and delivery quality.

Qualifications

• 10+ years of progressive leadership in operations, delivery, or product operations within technology or SaaS organizations.

• Proven ability to scale operations and improve margins, with a track record of delivering measurable cost efficiencies and revenue growth.

• Strong background in ERP, SaaS platforms, enterprise integration, and managed services, with the ability to translate technical complexity into operational KPIs.

• Hands-on experience leading SOC 2 and compliance programs (ISO 27001, HIPAA, GDPR, CCPA, PCI DSS), embedding controls into daily operations.

• Executive presence with the ability to define, propose, and report Board-level metrics for revenue, margins, utilization, cycle time, and client satisfaction.

• Exceptional leadership and change management skills, with a history of building high-performance teams and driving accountability.

• Financially fluent and data-driven decision maker with advanced literacy in forecasting, profitability analysis, and operational dashboards.

Success Metrics (First 12 Months)

• Deliver measurable revenue growth (X%) through operational scale, delivery excellence, and margin optimization.

• Improve margins (X%) via cost efficiency programs without slowing speed or innovation.

• Increase client satisfaction scores (CSAT/NPS) and present quarterly progress to the Board.

• Reduce average delivery cycle time while maintaining or improving quality benchmarks.

• Establish and operationalize a real-time performance dashboard for Board and executive reporting.

• Demonstrate clear alignment between Sales commitments, Product capabilities, and Delivery execution, backed by measurable KPIs.

• Achieve or exceed SaaS platform uptime and SLA targets, with transparent reporting cadence.

• Lead the organization through a SOC 2 audit with zero critical findings.

Why Join DataMap

At DataMap.ai, you won’t just be running operations — you’ll be shaping the growth engine of a company on a rocket trajectory. As VP of Operations & Delivery, you’ll operate at the intersection of enterprise systems, SaaS platforms, and AI-driven automation, guiding teams that deliver for Fortune 500 clients and high-growth innovators like Google.

This role offers the rare opportunity to:

• Scale a high-growth consulting and SaaS company with Board visibility and direct impact on revenue.

• Define and own the metrics that matter, setting the standards for growth, margins, client satisfaction, and compliance.

• Partner daily with executives, investors, and global enterprise clients.

• Lead a culture built on urgency, innovation, and collaboration — where speed and precision win.

• Be part of a team transforming into an AI-first organization, modernizing how enterprises operate.

Benefits & Perks

• Competitive salary & performance-based bonuses

• Unlimited vacation & flexible work environment

• Free catered lunch (Overland Park HQ)

• 401(k) with employer match

• Health insurance with generous employer contribution

• Hands-on mentorship & career development opportunities