Vice President, Operations (Remote), Jobright.ai, US

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Job Summary:

Torticity is a pioneering company in the legal technology sector, focused on redefining the legal landscape with innovative solutions. The Vice President of Operations will oversee and scale company-wide operations, ensuring alignment with strategic goals and driving operational excellence across all business units.

Responsibilities:

• Lead Execution of Company Strategy: Align daily operations with the company’s long-term strategic goals, ensuring a consistent, coordinated, and results-oriented approach across all business units.

• Optimize Workflows and Processes: Build scalable and efficient operational systems, leveraging methodologies like Kanban, Six Sigma, and agile project management to identify and remove friction points, streamline execution, and elevate customer experience.

• Drive Financial and Operational Performance: Leverage deep FP&A acumen to monitor key metrics—including budgets, spending, profitability, and revenue drivers—and ensure disciplined, sustainable growth.

• Implement and Manage EOS: Oversee the implementation and continuous refinement of the Entrepreneurial Operating System (EOS), including KPI scorecards, quarterly planning, and team alignment.

• Resolve Operational Challenges: Apply data-driven decision-making, structured thinking, and high situational awareness to remove blockers, address issues, and drive team-wide accountability.

• Execute Strategic Initiatives: Act as a strategic partner to the CEO and executive team, leading mission-critical initiatives that drive growth, transformation, and operational maturity.

• Lead Cross-Functional Collaboration: Build trusted relationships and operational alignment across teams, including Technology, Finance, Sales, Legal, Data, and People & Culture, fostering a culture of transparency, shared ownership, and seamless execution.

• Build & Evolve Operational Infrastructure: Establish and refine the foundational operating models of new and existing business units, transforming innovative concepts into repeatable, measurable, and digitally enabled execution frameworks.

Qualifications:

Required:

• Bachelor’s degree required, MBA or advanced degree preferred

• 7+ years of progressive experience in business operations

• A strong track record of driving impact across cross-functional teams

• Demonstrated exceptional people engagement skills

• A strong focus on talent development, upskilling, and fostering a culture of growth and empowerment

• Demonstrated leadership in evolving and scaling operations

• A deep focus on operational excellence, process improvement, and efficiency building

• A background in consulting, business transformation, or strategic operations is highly desirable

• Proficiency in designing and implementing integrated operating models that support scalable growth

• Used operating models that combine organizational design, workforce planning, and data analytics

• Proven analytical mindset, using data and insights to inform strategy, track performance, and make evidence-based decisions

• Strong experience with FP&A concepts, financial modeling, and aligning operational strategies with financial outcomes

• Adept in digital tools with demonstrated digital fluency across platforms that support automation, collaboration, and business intelligence

• Exceptional organizational and communication skills, capable of managing ambiguity and complexity across diverse teams and stakeholders

• Experience with project management, Kanban systems, Six Sigma, or other structured methodologies

• A disciplined, agile, and self-motivated mindset, capable of working independently and delivering results in fast-paced environments

• Strategic thinker with a rigorous, execution-focused approach and a passion for sustainable performance and measurable outcomes

• Strong people leadership capabilities, with experience managing, mentoring, and developing both individual and high-performing teams

• Excellent situational awareness and the ability to adapt leadership style to meet the needs of the business and team dynamics

• Demonstrated success in change management and influencing transformation positively while maintaining alignment and engagement

• Knowledge of strategic planning, resource allocation, resource modeling, and effective leadership techniques

• Hands-on understanding of production methods, workforce coordination, and the orchestration of people and resources across departments

Company:

Torticity offers technology-enabled outsourced services for the legal industry. Founded in 2020, the company is headquartered in Boca Raton, Florida, USA, with a team of 201-500 employees. The company is currently Growth Stage.