User Experience Researcher, Optomi, TX, US

We are seeking a Senior UX Researcher with experience in design systems to join our team at a pivotal moment of growth. In this role, you will play a central part in shaping the evolution of our design system—uncovering user needs, measuring adoption, and ensuring the system scales seamlessly across platforms and product teams. You’ll work hand-in-hand with designers, engineers, and product managers to deliver not only design consistency, but also measurable impact on team efficiency, product quality, and user experience.

This is a highly collaborative position where you’ll build strong relationships with product teams, stakeholders, and executives, while championing the voice of the user. We are looking for a strategic thinker who brings fresh ideas, challenges the status quo, and advocates for meaningful change. As part of a newly established team, you will influence how we improve the end-to-end UX design process, educate product teams on the value of research, and guide how our design system scales across the enterprise.

• Lead qualitative and quantitative research to inform the strategy, adoption, and evolution of our design system.
• Identify pain points and opportunities in how users interact with and use the products across our supply chain and how those influence the growth of the design system.
• Develop frameworks for measuring system effectiveness (usability, adoption, time savings, consistency, accessibility impact).
• Collaborate with product managers and designers to prioritize features and improvements based on research insights.
• Conduct evaluative research on system components, patterns and styles.
• Evangelize user needs within the design system team and across product teams, ensuring decisions are grounded in evidence.
• Create clear, compelling research deliverables (personas, journey maps, insights reports) that drive alignment and action.
• Partner with data analysts to triangulate qualitative insights with quantitative usage data.
• Make data-informed recommendations for product design improvements and design system intake (new components, enhancements, etc).
• Occasional travel to conduct user research, field studies or facilitate in-person workshops as needed. (may be 1-2 times per quarter)

Qualifications

• 7+ years of professional experience in UX research.
• Strong expertise in a wide range of research methodologies (interviews, usability studies, surveys, diary studies, card sorts, tree tests, etc.).
• Direct experience researching design systems, component libraries, or cross-product platforms and/or experience working with design system teams
• Clear and engaging speaker and ability to facilitate discovery workshops with designers, developers, stakeholders and executives.
• Experience conducting research with both end-users (customers) and internal users (designers, developers, product teams).
• Ability to communicate complex findings clearly to both technical and non-technical audiences.
• Strong collaboration skills with cross-functional partners (design, engineering, product, accessibility, brand).