Temporary Sales Support Representative, Dr. Martens plc, US

Dr. Martens is a globally recognizable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself , act courageously , and show you care . They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

This is a temporary role to help support the team during peak season.

SO, WHAT'S THE STORY?

You stay calm under pressure and treat others with respect and courtesy. You enjoy being part of a dynamic, important team and don’t mind rolling up your sleeves to get the job done. You get the Dr. Martens brand and are excited to participate in growing our presence in the Americas region.

THE ROLE

• Provide sales orderbook management that helps deliver sales business goals.
• Deliver on-time order entry and adjustments that provide business visibility to our wholesale account product demand.
• Execute orderbook analysis to identify order risks and opportunities for action utilizing standardized orderbook reporting in Power BI and ad hoc analysis in excel for the Sales team (and Sales Support manager as needed).
• Collaborate with sales partners to align on and execute actions as needed, ad hoc and in weekly orderbook reviews.
• Developing and maintaining high-level business partnerships with sales partners.
• Address and resolve escalated account issues in a timely and appropriate manner, consistent with company values.
• Acting as liaison between internal and external teams for matters related to the wholesale channel.
• Providing sales support to our sales teams in both verbal and written formats.
• Maintain a strong working knowledge of our Wholesale accounts, their vendor portals and how they engage with the Dr. Martens team.

WHAT WE ARE LOOKING FOR

• Proven Sales Support experience in a wholesale customer contact position, preferably in the footwear or related industry.
• Advanced time management skills that enable the handling of multiple competing priorities.
• Team player with a demonstrated ability to work collaboratively within a group to achieve a common goal.
• Detail oriented with strong analytical and organizational skills with proven experience in problem solving complex issues.
• Self-starter with the ability to work independently without a high amount of direction.
• Ability to handle heavy phone and email communication volumes.
• Strong skills in Excel with skill in building pivot tables, consolidating and manipulating data into story-telling visuals.
• Effective communication and interpersonal skills, ability to listen well and present information clearly to others.
• International & domestic travel: 0%.
• Ability to work at a standard computer set up 40+ hours per week, with or without accommodations.

At Dr. Martens, we live and breathe our 3 core values —they’re at the heart of who we are. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DM’s. BE YOURSELF . ACT COURAGEOUSLY . SHOW YOU CARE . Our values also underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.

Your technical capability will go hand in hand with our DM Way success factors:

• Develop: build on your strengths and superpowers while stepping outside your comfort zone to encourage growth and development – both for yourself and your colleagues.
• Lead: set individual performance and development goals linked to our business strategy. Maintaining motivation, supporting others and embodying our purpose and values.
• Explore: understand the consumer impact of your role, connect with other teams, and see the bigger picture within DM’s.
• Invent: challenge conventions, respecting DM's heritage while offering practical improvement suggestions and ideas.
• Connect: contributes to positive team energy by valuing diverse perspectives, promoting open dialogue, and building strong relationships within and beyond the team.
• Influence: share ideas confidently, listen empathetically, and adapt approach to resonate with others, bringing positivity and strong communication skills to inspire enthusiasm.
• Drive: embody pride in our brand, proactively seek improvement, and deliver on promises with integrity. Show initiative, resilience, and a commitment to continuous improvement.
• Organise: prioritise demands, manage time effectively, and identify opportunities for improvement.

We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at jobs@drmartens.com and we will work with you to meet your accessibility needs.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to authentically speak to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community .