Technical Support Engineer, everbridge, IN, US

Job Description

As a Technical Support Engineer I, you will be providing support to customers using Everbridge products.  You will support core products by isolating, diagnosing, and reproducing technical issues in a timely manner.   You will recommend solutions and maintain a good record of all work and communications with the customer in a call tracking system, including documenting solutions for a public knowledge base. To be successful in this role, you must be a motivated self-starter and self-learner, possess good customer service and technical problem-solving skills; and be someone who embraces challenges. 

Note: Role requires working evening shifts aligned with U.S. Eastern Time
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