Team Lead - Cloud Operations, C-Serv, RO

Our Clients Cloud Operations team is a group of talented engineers, passionate about building highly reliable, scalable, and secure solutions across public, private, and edge cloud environments. We are seeking a strong leader in Ireland to drive cloud infrastructure implementations, oversee continuous cloud service operations, serve as the primary contact for production issue escalations and resolutions, and ensure adherence to security and compliance standards. Now is the perfect time to join them and be part of our incredible growth and success. We're looking for the best and brightest 'A' players who are passionate about making a difference doing what they love.  The ideal candidate must be an EU passport holder.

Responsibilities: 

1. Build and expand the Cloud Operations team in Europe.

2. Lead cloud infrastructure implementation and optimization across AWS, GCP, and Azure for reliability, security, and scalability. 

3. Manage and optimize middleware services, including PostgreSQL, Ignite, Redis, Elasticsearch, Flink, ClickHouseDB, RabbitMQ, and Kafka. 

4. Serve as the primary escalation point for production issues during EU daytime hours, ensuring timely resolution and root cause analysis. 

5. Resolve customer-reported issues and production incidents in collaboration with Support, Development, and QA teams. 

6. Provide technical leadership on cloud infrastructure design, performance tuning, and operational improvements. 

7. Ensure production operations meet security and compliance standards (ISO 27001, 27017, 27701, SOC 2, StateRAMP, FedRAMP). 

8. Review new service designs and deployments to ensure security and compliance before production rollout. 

9. Work with remote teams in the US, Canada, China, and India to deliver continuous 24x7 cloud service operations. 

10. Scale the Cloud Operations team by developing domain experts and future leaders. 

11. Analyze service performance, identify bottlenecks, and execute improvement plans. 

12. Improve service availability, scalability, and monitoring through automation, tooling, and process enhancements. 

13. Foster cross-regional collaboration to maintain operational excellence across time zones. 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.