Sr Human Resources Manager, HR Operations, Kentro, VA, US

Are you passionate about building scalable HR operations in a fast-growing company? Do you thrive at the intersection of process, technology, and people? We’re looking for a Sr Manager of HR Operations to lead our People Services operations and benefits programs as we continue to scale rapidly.

The Sr Manager of HR Operations will oversee day-to-day HR service delivery, including HR operations, benefits administration, HR systems administration, compliance, and employee lifecycle processes. The role partners closely with Payroll, Timekeeping, and Recruiting to ensure seamless integration across HR services. This leader will champion leveraging technology, automation, and process improvements/optimizations to enable scalability in a fast-growing organization.

• Lead and develop HR operations staff (HR Generalist, HR coordinator, Total Rewards administration, etc.).
• Oversee employee lifecycle activities, including onboarding, offboarding, records management, and compliance.
• Design and manage the company’s benefits programs (health, retirement, wellness, and ancillary benefits).
• Lead vendor relationships, renewals, and plan design.
• Ensure effective administration and employee communication.
• Collaborate with HRBPs and COEs (Performance management, Learning & Development, etc.) to execute HR programs.
• Partner with HR Technology Lead to optimize systems, automate workflows, and strengthen reporting/analytics.
• Standardize and improve HR policies, processes, and service delivery.
• Promote quality and consistency of service delivery by establishing and maintaining documented Standard Operating Procedures.
• Ensure compliance with employment laws and benefits regulations, maintaining audit-ready records.
• Coordinate closely with Payroll, Timekeeping, and Recruiting to align processes and data.
• Identify opportunities to automate and enhance HR and benefits processes to support scale.
• Serve as escalation point for HR operations and benefits issues.