Service Technician, Patterson Dental Supply, Inc., US

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description:

Job Summary

We Are Patterson!  Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  We are seeking an experienced tradesperson or an experienced dental service technician to join our Dental Service team.  The core responsibility for a Advanced Service Technician is to work independently on all advanced installs and basic repairs on all dental equipment. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer experience. Join a company that is Passionate, Focused, Always Advancing, and People-First.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Install and/or Repair Dental Equipment:  The core responsibility for a  Advanced Service Technician is to work independently on all advanced installs and basic repairs on all dental equipment.

• Independently and safely remove, modify, and repair all dental equipment.

• Partners with the Equipment Specialist to plan, review, inspect, and track all dental equipment for new installs.

• Perform initial job walk through and final job inspection with Equipment Specialist, Customer, and Contractor to ensure alignment.

• Responsible for advanced installation management and basic repair on dental equipment.

• Maintain all service records timely and accurately.

• Perform site specs for a wide array of dental equipment.

• Ensures safe transportation and delivery of product to customer location.

• Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis are followed.

• Perform other duties as assigned

Leadership/Training:  Ability to lead and give direction to service team members.  Responsible for mentoring, coaching and training new service technicians.

Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.

Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.

• Problem Solving Skills: Anticipates problems and can troubleshoot a variety of install and basic repair problems to meet the customer needs. 

• Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.

• Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.

• Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department.  Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle.  Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.

• Technology Support:  Provides local dental practices with computer installation, maintenance and troubleshooting software problems on PC’s running in a Windows environment.
   

 Job Qualifications

Required Qualifications

• High school diploma or equivalent

• 5-6 years of comparable Patterson experience or equivalent experience

• Successfully completed Advanced Install Certification and prerequisites through the Patterson Technical Academy or the ability to be Patterson Certified within 12 months of employment

• Demonstrated ability to influence or lead a group of peers

• Mechanical aptitude required

• Possesses strong work ethic and takes ownership of both company and customers goals/objectives

• Focused on understanding, meeting, and exceeding customer expectations

• Ability to thrive in an independent role

• Strong verbal and written communication skills

• Requires basic computer skills and/or ability to use smart phone/tablet

• Valid driver’s license along with good driving record

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required

• Excellent organization and problem-solving skills

• Knowledge of Microsoft Outlook, Excel and Teams is helpful

Working Conditions

Physical Demands

• Must be able to remain in a stationary or driving position up to 100% per day.

• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.

• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.

• Must be able to reach at shoulder level and reach at waist level up to 25% per day.

• Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.

• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.

• Must be able to climb steps and/or ladders less than 5% per day.

Environmental Factors

• This position requires traveling to customer locations and providing services and support to customers.

Travel and On-call

• 100% travel to customer sites in a local geographic area

• Occasionally out of town for overnight and/or after-hours

What's In It For You

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program.

• Full Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.