Senior Systems Engineer, Keeper Security, Inc., CA, US

Keeper Security is hiring Senior Systems Engineers to support and expand our Privileged Access Management (PAM) solutions. These are highly technical, customer-facing roles where you will design, troubleshoot, and optimize deployments while also engaging directly with enterprise clients. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and help us maintain and improve the quality of the product delivered to our customers.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Job

As a Senior Systems Engineer, you will combine deep technical expertise with strong customer-facing skills. You’ll troubleshoot complex deployment and configuration issues, consult with enterprise customers on best practices, and collaborate with internal product and engineering teams to drive continuous improvement. Kubernetes, container orchestration, and PAM/IAM integrations will be central to your work. Your goal is to not only resolve escalated cases efficiently but also empower customers to realize the full value of Keeper’s solutions. By analyzing customer problems you will dissect whether the issue is a functional gap or a product defect. 

Responsibilities

• Provide expert-level technical support and consulting for Keeper’s Enterprise and MSP customers
• Design and optimize deployments of Keeper PAM, Keeper Connection Manager (KCM), and Keeper Secrets Manager (KSM)
• Troubleshoot complex product and integration issues, including Kubernetes, SSO/SCIM provisioning, Active Directory, and cloud services
• Engage directly with customers via email, video calls, and architecture reviews to deliver high-quality support and solutions
• Collaborate with Product, Engineering, and QA teams to escalate and resolve product defects, and advocate for enhancements
• Create internal documentation, tooling, and knowledge base content to improve support efficiency and customer self-service
• (Lead potential) Mentor junior engineers, guide technical strategy for PAM systems engineering, and support customer-facing escalations