Senior ServiceNow Business Analyst, RecruitTalent, LLC., DC, US

Job Description

Senior ServiceNow Business Analyst

Personnel Qualifications

  • At least five years of experience performing the functions associated with this labor category
  • Experience with software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.
  • Strong technical foundation and knowledge of the ServiceNow platform
  • Proficient analysis skill and capability to identify downstream implications
  • Exceptional communication skills
  • The ability to develop and forge strong relationships and build consensus among competing stakeholders
  • Experience leading and facilitating business process review efforts, including evaluating business processes, anticipating requirements, and uncovering areas for improvement.
  • Excellent planning, organizational, and time management skills.
  • Exceptional requirements elicitation and facilitation skills.
  • Exceptional analytical and conceptual thinking skills.
  • In-depth understanding of requirements traceability.
  • Gather critical information from meetings with various stakeholders and producing useful reports.
  • Document the results of business process reviews, develop, and communicate optimization strategies to team members and management.
  • Effectively conduct meetings and presentations to share ideas and findings.
  • Work closely with business clients, technical staff, and management.
  • Ensure solutions meet business needs and requirements.

Capabilities

  • Represents project stakeholders throughout planning, development, and release processes.
  • Owns the relationship with project stakeholders to identify, model, and document business, process, and data requirements.
  • Works with Platform Support Team to develop release estimates.
  • Supports Platform Support Team in understanding business and test requirements.
  • Translates technical complexities to project stakeholders, ensuring understanding of design decisions.
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