Senior IT Support Technician, Statom Group Ltd., GB

Statom Group Ltd. is seeking a highly skilled Senior IT Support Technician to join our dynamic IT team. In this role, you will be responsible for managing complex IT issues, providing technical support to staff, and ensuring the overall health of our IT systems. You will act as a key point of contact for technical quieries and will play a crucial role in mentoring junior staff members.

Key Responsibilities:

• Provide high-level technical support for IT infrastructure and systems, ensuring timely resolution of incidents and requests.
• Oversee the IT helpdesk operations, ensuring efficient service delivery and user satisfaction.
• Assist in the design, implementation, and maintenance of IT systems, including servers, networks, and cloud solutions.
• Monitor IT performance metrics and proactively identify areas for improvement.
• Implement IT best practices, policies, and procedures to enhance operational efficiency.
• Collaborate with external vendors and service providers for hardware and software procurement.
• Conduct training sessions for end-users on IT systems and best practices.
• Manage IT asset inventory and ensure compliance with licensing agreements.
• Provide mentorship and guidance to junior IT support staff.
• Document technical procedures and maintain an updated knowledge base.