Senior Associate, Insurance Claims, HelloFresh, NY, US

HelloFresh is looking for a Senior Associate of Insurance Claims to lead claims management and partner with internal and external teams to mitigate risk across the business. You will immerse yourself in the company DNA to promote HelloFresh’s vision, inspire change, raise the bar on performance, and champion a culture of excellence!

You will...

• Oversee the company’s claims program, providing strategic direction and collaborating with third-party administrators and outside counsel to minimize risk exposure.
• Ensure compliance with state-specific regulations as well as HelloFresh policies and guidelines.
• Provide documentation for work-related injuries to workers’ compensation claims administrators, including injury details, work restrictions, and mechanism of injury, to support compensability and recordkeeping.
• Manage escalated claims involving investigations, litigation, or high-risk exposures.
• Partner with the internal legal team and external defense firms across multiple states to manage and support litigation matters.
• Monitor incurred financials, review reserve authority requests, and manage claim recoveries such as subrogation.
• Assist in coordinating the Return-to-Work program in partnership with internal departments and external administrators.
• Participate in claim review and risk control calls with carriers, brokers, and administrators.
• Maintain accurate claim records, documentation, and metrics; oversee loss runs and monthly claim invoicing.
• Assist with insurance renewal submissions, claim reporting, and requests for certificates of insurance.
• Develop reports and dashboards to communicate claim trends, costs, and emerging risks across departments.
• Periodically provide  in-house training to various groups on important risk management topics and emerging risk.
• Identify and implement automated solutions to streamline claims administration and reduce redundancies.
• Perform other duties as assigned.

At a minimum, you have...

• Minimum of 3-4 years of experience in workers’ compensation claims, or in commercial risk management.
• Bachelor’s degree preferred; will consider high school diploma with 3+ years claims management experience.
• Preferred certifications ARM, CFE, CPCU, AIC, etc.
• A proactive and solution oriented  mindset and are highly responsive to meeting the needs of the business.
• Analytical and strategic thinking with the ability to cross-collaborate and effectively communicate with various internal and external partners.
• Strong organizational and time management skills with a strong level of attention to detail.
• Proficiency in Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.)

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.