Resident Liaison Officer, United Living, GB

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure –

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure -

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Tasks

We are looking for a dedicated and motivated Resident Liaison Officer to join our team on a 12 month fixed term basis. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services.

About the Role

As the key point of contact for residents, you will:

• Engage with customers through newsletters, meetings, visits, and open days.
• Ensure residents are kept informed of works, processes, and any changes or updates.
• Provide excellent customer care and aftercare, ensuring works are completed to a high standard.
• Manage expectations and communication between residents, clients, and our operations teams.
• Handle potentially challenging situations with empathy, professionalism, and resilience.

Previous experience as a Resident Liaison Officer is desirable but not essential — what matters most is your enthusiasm, initiative, and determination to have a positive impact.

Requirements

We are looking for someone who:

• Has excellent customer service skills with clear and confident communication.
• Is highly organised with strong time management skills.
• Can build positive relationships with a wide range of stakeholders.
• Brings professionalism, discretion, and resilience under pressure.
• Works well independently and as part of a team.
• Demonstrates energy, drive, and a genuine commitment to making a difference.

Benefits

• Competitive salary
• Generous holidays plus bank holidays
• Opportunities for career progression aligned with the company’s growth

Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.

Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click “Apply,” it will redirect to "United Infrastructure.