Remote Technical Support Specialist, TalentWorldGroup Plc., US

About TalentWorldGroup

TalentWorldGroup is a global multilingual contact center redefining remote work. We provide flexible, long-term opportunities for professionals who are passionate about delivering excellent service and technical support.

Position Overview

We are urgently seeking Technical Support Specialists to join our remote USA team. This role involves supporting customers using healthcare-related devices, providing first-level troubleshooting, and ensuring a smooth customer experience through inbound and outbound support.

📍 Important: This opportunity is open to candidates currently residing in the United States.

⚡ Immediate start available — apply today to be considered! Due to our tight project timeline, we must complete all interviews by this Sunday, September 15th. 👉 Those who interview must also be available for a final selection call with the Project Team on Monday, September 16th.

Key Responsibilities

• Provide technical assistance and troubleshooting guidance to customers using specialized equipment.
• Support customers with setup, error resolution, and operational questions.
• Deliver clear instructions and ensure a customer-focused approach in every interaction.
• Document cases and interactions accurately in the system.
• Escalate complex issues to the appropriate teams when necessary.
• Collaborate with internal departments to share feedback and improve processes.
• Maintain and update support documentation as needed.

Requirements

• Currently residing in the United States ( mandatory ).
• Associate’s degree or equivalent work experience.
• 2–4 years in a technical support, customer service, or call center role.
• Experience with both hardware and software.
• Strong problem-solving and multitasking skills (handling multiple cases at once).
• Excellent communication and documentation abilities.
• Solid computer literacy and familiarity with CRM/ticketing systems (Zendesk, Salesforce, or similar).
• Experience in electronics, machinery, or other technical troubleshooting is a plus.
• Reliable internet connection and suitable hardware (see technical requirements below).

Technical Requirements

• Wired broadband internet (minimum 50 Mbps).
• Processor: Intel Core i5 or equivalent (1.8 GHz+).
• RAM: 8 GB minimum (16 GB preferred).
• SSD with at least 10 GB free.
• Screen resolution: 1920x1080 preferred.
• Wired USB headset.
• Operating System: Windows 11.

Training & Work Schedule

• Training : 2 weeks, part-time (live online sessions + self-study).
• Start Date : September 17th.
• Work Hours : Flexible shifts within 8:00 AM – 5:00 PM (Eastern Daylight Time USA).
• Expected workload: 4-6 hours/day.

What We Offer

• 100% remote work.
• Flexible, project-based collaboration.
• Long-term growth opportunities.
• Ongoing training and development programs.
• Freelance cooperation agreement.

Application Deadline : September 14th

⚡ Priority consideration will be given to early applicants. Apply now!

Join Us

If you are customer-focused, tech-savvy, and thrive in a remote environment, we’d love to connect with you.