Regulatory Manager, Chewy, MA, US

Our Opportunity:

Chewy.com is a leading online pet supply retailer in the United States and Canada, specializing in high-quality pet products, including hard goods (hard lines and soft lines), consumables, and healthcare items! We are committed to delivering safe, durable, and innovative products that enhance the lives of pets and pet parents, while maintaining the highest standards of product safety, regulatory compliance, and customer trust.

We are currently seeking a Regulatory Manager to join our established Quality Assurance team. This position will own regulatory compliance for Chewy’s Private Brands hard goods product portfolio, ensuring compliance and shaping proactive policies that support innovation, supplier integrity, and market growth. This role ensures full alignment with applicable domestic and international safety, labeling, packaging, and chemical regulations, including those enforced by the Consumer Product Safety Commission (CPSC), California Prop 65, CPSIA, ASTM, TSCA, REACH, and others. This role may also support regulatory initiatives in consumables and healthcare categories as required by business needs.

This is an individual contributor role with high visibility across functions and influence on product safety, regulatory risk mitigation, and quality assurance within an innovative retail environment. If you're passionate about product safety, regulatory science, and cross-functional collaboration, we invite you to join our team and help drive the next generation of safe pet products!

Key Responsibilities:

• Lead regulatory compliance efforts for Chewy’s Private Brands hard goods portfolio, including hard lines (toys, collars, crates), soft lines (apparel, beds), and electronics (auto feeders, smart pet tech)
• Ensure adherence to CPSC, ASTM, CPSIA, Prop 65, TSCA, REACH, RoHS, and other applicable domestic and international product safety regulations
• Support chemical and mechanical safety testing, risk assessments, and product evaluations in coordination with third-party labs
• Support cost optimization through risk-based testing programs and harmonized regulatory reviews across global markets
• Review and approve product packaging, labeling, warnings, safety instructions, and material disclosures to ensure full compliance with federal, state and international regulations
• Own and maintain accurate, audit-ready documentation related to product testing, regulatory certifications, and compliance reviews to support internal approvals, external audits, and market access requirements
• Support product incident investigations and corrective actions related to compliance, including recall readiness and response planning
• Lead social audit compliance activities by managing third-party audit providers, driving issue resolution in collaboration with Legal, Quality, and Sourcing, and ensuring supplier adherence to Chewy’s ethical sourcing standards through corrective action oversight and continuous improvement
• Monitor emerging regulations, standards updates, and policy changes to proactively address risk and drive internal compliance updates
• Help develop and refine standard operating procedures and digital tools that enhance transparency and compliance efficiency
• Provide regulatory mentorship to Product Development, Quality, Sourcing, and Legal teams throughout the product lifecycle
• Serve as a compliance consultant during concept review, design validation, packaging development, and supplier onboarding.
• Build and deliver internal training programs to raise awareness of applicable regulatory requirements
• Manage relationships with accredited third-party testing labs and monitor testing timelines and results
• Represent Regulatory in forums and lead initiatives that shape Private Brands compliance strategy

What You'll Need:

• Bachelor’s degree in Regulatory Affairs, Engineering, Chemistry, Product Safety, or a related technical field
• 5+ years of regulatory compliance experience in consumer products, hard goods, or related industries
• Ability to interpret and apply complex U.S. and international regulatory standards, including CPSC, ASTM, CPSIA, Prop 65, REACH, TSCA, and RoHS, across product categories and regions
• Experience managing audits, recalls, and crisis management scenarios
• Experience contributing to policy development or regulatory advocacy
• Self-starter with a high degree of accountability and attention to detail.

Why Join Us?

• Join a high-impact team driving product safety, innovation, and customer trust
• Collaborate with industry leaders across Legal, Sourcing, Quality, and Product Development
• Shape the regulatory future of one of the fastest-growing Private Brands portfolios in pet retail
• Competitive compensation, benefits, and professional development opportunities