Job Description
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PURPOSE OF JOB : Provides seamless registration/reception/scheduling services at the Endoscopy Unit of Doylestown Hospital. Pre-register/Register outpatients in a manner that will result in positive patient relations and prompt reimbursement for facility services. To act as a resource to the Nursing Department as well as other departments throughout the organization to maintain schedule flow. Liaison between internal and external customers (i.e. Internal: Directors, Managers, External: Physicians/offices, patients, families and volunteers).
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ESSENTIAL FUNCTIONS :
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Provides excellent customer service by obtaining accurate information in a
confidential and respectful manner. Maintains competency according to unit-specific standards.
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Initiates/Complete an accurate registration.
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Verify patient's insurance eligibility and benefits.
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Secure and/or verify authorization for service in accordance with payer guidelines and requirements.
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Enter physician orders accurately.
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Identify and collect patient's financial responsibility.
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Demonstrates technical skills in computer data entry, maintaining patient charts, transcribing orders
filing and appropriate documentation.
g. Utilizes good communication skills with physicians/offices, nurses, patients, family members, volunteers,
and all other healthcare team members in order to achieve excellence in patient care.
Job Qualifications
V. QUALIFICATIONS :
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High School or GED completion.
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Experience: Varies based on department and position
Keyboard and computer skills
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Other Skills: Excellent interpersonal, communication and team building skills
Negotiation and Problem Solving Skills
Knowledge of medical terminology
Ability to prioritize and handle multiple tasks
Excellent communication/interpersonal skills
Ability to work productively as part of a team