Regional Practice Director, Total Sono, NJ, US

Who We Are

Total Sono provides OB/GYN ultrasound services, led by a network of board certified MFM consultants and backed by a team of certified ultrasound technologists, patient care liaisons and other industry experts.

Who You Are

We are seeking an experienced and dynamic Regional Practice Director that will be responsible for overseeing the operational and administrative functions of a multi-location women’s health practice in New Jersey and New York metro area. This leadership role ensures that each clinic delivers high-quality, patient-centered care while meeting clinical quality and performance goals. The Regional Practice\ Director collaborates with senior leaders to implement strategic initiatives, drive operational efficiency, maintain regulatory compliance, and support a high-performance culture across all clinics.

What You'll Do

Operational Oversight • Manage daily operations, including service delivery, scheduling, patient flow, equipment maintenance, technology performance, and medical supply inventory management.• Develop and implement standard operating procedures to enhance efficiency and consistency across the practice.

Clinic Performance & Goal Setting • Develop and execute operational plans aligned with organizational goals.• Translate quarterly and annual company objectives into actionable practice-level workflows, staffing plans, and performance targets.

• Monitor KPIs and adjust strategies to optimize practice performance.

Staff Management • Support the recruitment, training, and management of clinical and administrative staff within the region.• Actively manage senior leaders of patient intake, sonography and revenue cycle management including coaching and performance feedback, and conduct formal evaluations.• Ensure staffing levels meet patient care demands, client and clinical needs and productivity goals.

Client Relationship Management • Serve as a liaison between clients, clinical teams, administrative staff, and senior leadership.• Develop and implement process to routinely monitor client feedback and satisfaction.• Develop and implement a process to capture, assess and resolve client complaints.• Foster productive relationships with client partners and vendors, including regular onsite visits to client locations in the New Jersey and New York metro area.

Patient Experience • Promote a culture of service excellence to enhance the patient experience.• Partner with cross functional leaders to enhance processes related to patient registration, satisfaction surveys, and complaint resolution.

Quality Assurance • Partner with quality and compliance teams to monitor and evaluate practice performance.• Partner with Chief Medical Officer and Director of Sonography on initiatives aimed at improving care delivery, limiting errors, and enhancing patient outcomes.

Regulatory Compliance • Ensure practices comply with all relevant federal, state, and local regulations, including HIPAA, and AIUM.• Coordinate audits and maintain updated documentation and certifications

What You Bring

• Bachelor’s degree in Healthcare Administration, Business, or a related field required.• Minimum 7 years of progressive leadership experience in multi-site healthcare or medical practice management organizations. OB/BYN practice management a plus.• Proven leadership experience including cross functional teams and projects.• Strong communications and conflict resolution skills.• Strong interpersonal, decision-making, and problem-solving skills.• Ability to balance short-term operational needs with long-term strategic vision.• Proficient in EMR systems and practice management software, and advanced computer skills including Microsoft Office Suite

Job Type: Full-time, exemptTravel: Local travel required

What We Offer

• 100% company paid Medical, Vision, and Dental for employee and eligible dependents.
• 401(k)
• Disability insurance
• Employee discount
• Health savings account
• Life insurance
• Paid time off

Salary: $120,000-$140,000 annually with bonus potential.

#IND1