RVRC Operator, ADT ADT Fire and Security PLC, GB

In this role, you will analyze CCTV footage from customers' premises and take appropriate action. You will handle incoming calls from internal and external customers, ensuring all interactions are polite and professional. Accurate recording of all events on the company database is essential, as well as maintaining the customer database. Any complaints or enquiries that you cannot resolve will need to be escalated to your Supervisor or Team Leader. This is an office-based position across two sites in Manchester: Salford Quays and Cheetham Hill - working on a 4-on, 4-off shift pattern.

What we offer

·       Competitive Salary: Reflecting your skills and experience.

·       Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.

·       Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.

·       Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.

·       Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.

·       Career Development: Extensive opportunities for growth and advancement.

How you will do it 

• Providing Alarm response and CCTV Monitoring and Analysis to external customers around the clock.

• You will work a shift pattern of two 12-hour days, two 12-hour nights, then 4x off.

• You will pro-actively respond to remote video on a priority basis

• Answer incoming telephone calls from both our internal and external customers and following company procedure to ensure resolutions.

• Maintaining customer confidentiality at all times is essential in this role.

What we look for 

Required 

• Excellent communication skills

• Customer Service skills

• Being able to deal with potentially very serious incidents with a calm, professional and reassuring manner.

• Customer focused with a proactive, can-do attitude.

• High levels of concentration and attention to detail is crucial.

Preferred

• SIA CCTV license 

• Some knowledge of IT desirable

• Industry experience

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