Provider Relationship Manager, Etraveli Group, SE

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.
Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.

We are looking for a Provider Relationship Manager to join our team. The role can be based in Stockholm or Uppsala.

About the role
The PRM is the central coordinator and driver of provider relationships, acting as the key liaison between providers and internal stakeholders. They ensure alignment across business units, translating strategic goals into clear expectations and operational plans. By managing day-to-day interactions and facilitating collaboration, PRMs drive provider performance and contribute directly to business outcomes.

Key Responsibilities:

• Relationship management: Build and maintain strong, trust-based partnerships tailored to Air content providers.
• Cross-functional coordination: Act as the bridge between providers and internal teams (product, tech, operations, commercial), aligning efforts to meet business objectives.
• Stakeholder management: Engage and communicate effectively with senior leaders and diverse stakeholders to ensure unified expectations and support for provider initiatives.
• Business-driven engagement: Translate company strategy into actionable provider goals, driving delivery that supports growth, innovation, and competitive positioning.
• Governance leadership: Lead or participate in QBRs and operational meetings to track progress, resolve issues, and steer partnership direction.
  Performance oversight: Monitor provider outputs against KPIs and SLAs, proactively addressing risks and opportunities for improvement.
• Risk and issue management: Identify and escalate operational or strategic risks, facilitating timely resolution.
• Contract compliance: Ensure adherence to agreed commercial terms, service levels, and contractual obligations.