Property Manager, Seaport, WS Development, MA, US

Overview

WS Development is seeking a Retail Property Manager who will be responsible for managing multiple retail sites in the Seaport of Boston.  The retail portfolio is located within shared towers throughout the Seaport footprint and includes eleven separate buildings comprised of 115+ retailers (approximately 650,000 SF of retail throughout the district). The retail footprint will continue to grow over the next few years. This position will work closely with the Senior Property Manager, Chief Engineer, and Facilities team and will oversee two Assistant Property Managers and a Property Coordinator. This role will report to the Senior Property Manager - Seaport with frequent interaction with the Director of Property Management - Seaport and other interdisciplinary team members.

The successful candidate should be prepared to assume a portfolio of existing retail tenants to include restaurant, fitness, entertainment, and dry goods retailers. The position will oversee two Assistant Property Managers and a Property Coordinator dedicated to the retail portfolio. This individual will play a key role in creating and executing operational best practices that can be used to improve efficiency in the portfolio.

Key Position Responsibilities

• Manage daily operations of retail properties, ensuring they are safe, clean, and functional.

• Coordinate maintenance, repairs, and capital improvement projects with vendors, contractors, and internal facilities/engineering teams

• Develop and maintain familiarity with leases to ensure an in-depth knowledge of provisions, services/additional services, expenses, tenants' use, and landlord obligations

• Provide best-in-class customer service by developing strong relationships with tenant contact; ensure tenant satisfaction through a proactive communication and management approach

• Prepare annual budgets and facilitate various aspects of financial management for the property locations, including submitting monthly accruals, budget reforecasts, variances explanations, and other financial reporting as required

• Manage and mentor Property Management staff. Provide support to develop their knowledge of retail property management for future growth; routinely assess performance and conduct reviews

• Liaise with multiple external third-party management teams to facilitate co-ownership relationships for the mixed-use assets
• The existing Seaport retail footprint primarily occupies the first to third floors of residential and office towers
• This position will serve as the primary point of contact for these partnerships with a wide range of responsibilities, including coordination of day-to-day management and construction, review and analysis of monthly reports and financials, and review of annual budgets and reconciliations

• Collaborate closely with the construction and development teams to ensure proper coordination of ongoing tenant construction projects and adherence to building rules and regulations