Project Manager, Alchemy Worx, NC, US

Alchemy Worx is an award-winning, audience management agency specializing in email, SMS, and paid social marketing for clients ranging from the Fortune 500 to local market players. The agency offers advanced marketing services, utilizing both time-tested and emerging methods and technologies to secure a higher rate of customer engagement and retention.

As a performance-driven agency specializing in email, SMS, and CRM for DTC, B2C, and B2B brands, we are growing fast. That’s why we are seeking a highly motivated and experienced Project Manager to join our team. 

The Project Manager is a critical role within our agency, responsible for working with internal and client teams to complete projects by a set deadline to uphold business initiatives. To support this, the PM will oversee the planning and implementation of an entire project from the moment the task/idea is approved. They are responsible for working closely with the Client & Account Management team to import details into our project management tools and communicate the project status to the client and internal teams.  The PM creates all timelines, mapping multiple tasks with consideration of priorities and adjusting project schedules to adhere to holistic plan deadlines; they assign tasks and teams and ensure each stage of the development, build, execution and implementation are executed flawlessly through a rigorous project management and QC process. 

The PM will be expected to uphold operational excellence, optimizing processes both internally and with clients, and fostering strong client relationships. They will be responsible for managing and mentoring a team of project management professionals both in the US and in the Philippines.

What You’ll Do:

• Client Relationship Management: Collaborate closely with account managers to understand client requirements, develop project plans, and ensure successful project delivery. Provide strategic guidance and support to account teams to maintain and strengthen client relationships. 
• Operational Leadership: Lead the project management team in executing and optimizing operational processes to ensure our output is high-quality and timely; ensure alignment and adherence of account managers.  Update key details and dates for each project for related internal and external meetings.
• Process Optimization: Continuously assess and improve operational processes, workflows, and tools to enhance efficiency, quality, and overall performance. Identify areas for automation and implement solutions to streamline operations.
• Resource Allocation: Collaborate with cross-functional teams to allocate resources effectively, ensuring optimal utilization of personnel and assets. Monitor project timelines and budgets to ensure successful delivery within established parameters.
• Team Management: Recruit, train, and develop a high-performing project management team. Provide mentorship, guidance, and support to team members, fostering a culture of collaboration, accountability, and continuous learning.
• Financial Health: Work closely with the account managers to review all project tasks and subtasks against scope obligations to manage burn and overall agency profitability.  Review change orders and assess impact on the scope(s) and incremental revenue. 
• Performance Analysis: Establish key performance indicators (KPIs) for the project management team and regularly monitor and report on performance metrics. Identify areas for improvement and implement strategies to drive operational excellence and to help standardize project timelines and expectations.
• Stakeholder Communication: Serve as the primary point of contact for internal stakeholders regarding account operations. Collaborate with senior management to provide updates, insights, and recommendations on operational performance and client satisfaction. A client-facing role as well, the PM Director must have strong capabilities for presenting project operations to drive and maintain client confidence.
• Risk Management: Identify potential risks and issues related to account operations and develop proactive mitigation strategies. Ensure compliance with company policies, industry regulations, and best practices. Work with account managers if/as needed to complete a Root Cause Analysis and Path Forward. Keep a running list of projects and client’s delay instances and impact. Responsible for escalating issues to the VP, Customer Success.
• Industry Awareness: Stay informed about industry trends, emerging technologies, and marketing best practices. Share knowledge and insights with the team to drive innovation and enhance operational capabilities.