Payments Risk Operations Specialist, Etraveli Group, GR

Who we are

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland with the Athens office being one of the largest, hosting around 640 employees working from the center of Athens for the rest of the world.

Position Summary

If you are captivated by mind games, possess strong investigation skills and can see patterns behind numbers and scattered pieces of information, it’s highly likely that Payments Risk Operations Specialist would be your dream job!

As a Payments Risk Operations Specialist your main responsibility will be to protect Etraveli Group from financial losses due to fraudulent activities while maintaining sales and customer experience in top performance. Besides screening high risk transactions, this role should also propose innovative improvements in existing processes. The ideal candidate must have excellent investigation, problem solving and decision making skills and is expected to be up-to-date with the latest online fraud trends as well as with potential fraud screening tools.

Responsibilities

• Screen potentially high-risk transactions accurately and in a timely manner utilizing a wide range of fraud prevention systems, tools and reports.
• Identify fraud patterns or abnormalities and take appropriate actions to prevent similar activities and mitigate potential future fraud.
• Thoroughly process and analyze fraud alerts received from external sources.
• Ensure transaction authenticity by contacting customers via phone and/or email.
• Propose innovative improvements to our existing processes, aiming to further enhance our fraud prevention and detection strategies
• Deliver dynamic tasks & provide support for a wide range of business analyses.
• Stay up to date with the latest online fraud trends, practices, and tools through continuous learning & research.
• Be a problem-solver.