Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What's the opportunity?
As our Payins Operations Data Analyst you will be responsible for analyzing the incidents reported to the Operations payins team, through Jira and other tools, developing detailed reports to provide visibility into operational performance at various levels, and generating insights on the data collected to identify systemic solutions that will reduce the number of incidents. This role is critical in ensuring smooth running of the Jira tool across multiple countries, ensuring compliance with internal SLAs.