Operations Driver Success Specialist - Skroutz Last Mile (DSS 0925), Skroutz S.A, GR

At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.

How you will contribute to SLM's vision

We're on the lookout for a dynamic Operations Coordinator to ensure smooth operational procedures at our hub in Menidi,Athens. In this role, you'll lead our Drivers, providing daily support and training. You'll manage tasks promptly, from handling driver portfolios to analyzing feedback and proposing improvements. Adaptability and self-motivation are crucial in this ever-evolving environment.
As an Operations Coordinator, you'll empower our Drivers to exceed customer expectations, ensuring timely and accurate deliveries.

What you will be doing

• Serve as a key liaison for our Drivers, offering unwavering support and guidance ( e.g. daily check in, driver's app training,support via chat/calls,merchant support,monitoring driver's route etc)
• Use tools like Upkeep or Google Sheets to monitor and update our fleet’s availability and status
• Assist in the warehouse traffic management plan and execution
• Collaborate with Operations, Warehouse, HR and Support teams to receive and keep track of Drivers' assessment and overall performance
• Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure)

What you will be doing

• Serve as a key liaison for our Drivers, offering unwavering support and guidance ( e.g. daily check in, driver's app training etc)
• Use tools like Upkeep or Google Sheets to monitor and update our fleet’s availability and status
• Assist in the warehouse traffic management plan and execution
• Collaborate with Operations, Warehouse, HR and Dispatch/Support teams to receive and keep track of Drivers' assessment and overall performance
• Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure)