Networks Service Delivery Manager, KIHOMAC, CO, US

Job Description

  • Provide end-to-end delivery and operational performance of network services supporting DoD missions across IL4/5/6 environments. The SDM owns SLAs/SLOs, service governance, compliance alignment, vendor performance, and continuous improvement across data center, campus/branch, WAN/SD WAN, boundary security, and cloud connectivity. This role coordinates cross functional teams (Routing/Switching, Boundary Security, Platform, Cyber, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services
  • Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities
  • Lead Service Governance (CAB/CCB/ARB participation) balancing velocity, reliability, and security; maintaining decision records and traceability
  • Define and maintain network service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices
  • Own Service Catalog entries for network services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks)
  • Coordinate readiness for new/changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO evidence, handover)
  • Forecast demand and plan capacity (circuits, bandwidth, ports, licenses, spares, staff) to meet growth and seasonal mission loads
  • Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations
  • Chair/drive change quality: peer reviews, pre implementation checks, maintenance windows, freeze periods, and rollback validation
  • Ensure deployments meet readiness gates (approvals, testing, monitoring, comms) and verify post change health and user impact
  • Ensure high quality first response (Own P1/P2 Major Incident bridges, communications, and stakeholder updates through restoration
  • Drive RCA with durable corrective actions; track aging and verify effectiveness
  • Manage availability targets, error budgets, technical debt, and resiliency patterns (path diversity, ECMP, QoS policy hygiene)
  • Maintain service continuity and DR plans; schedule and document periodic tests (RTO/RPO attainment)
  • Align operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure
  • Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles
  • Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements
  • Manage third party performance to underpin SLAs (circuits, managed services, hardware/software support); drive remediation plans where needed
  • Validate vendor change participation, runbooks, notifications, and contribution to incidents/RCAs
  • Provide daily/weekly/monthly performance reporting (site/service availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, capacity/utilization, ticket backlog aging, CSAT/NPS)
  • Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions
  • Lead a matrixed team of controllers/engineers/analysts; set objectives, staffing plans, training paths, and on call rotations
  • Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth
  • Other duties as assigned
AI-Powered Job Matching

Get personalized insights and tailored applications with our AI tools:

AI Match Scoring

Get your exact compatibility score for each job based on your CV and experience

CV Tailoring

Automatically optimize your CV for each specific job application

Gap Analysis

Identify missing skills and get actionable improvement recommendations

Start Free Today

No credit card required • 100% free to start

Get Your Personal Job Feed

Join thousands of professionals getting AI-powered job recommendations tailored to their skills.

Daily job alerts matching your profile
AI match scores for every job
One-click CV tailoring
Application tracking
Get Started Free

Frequently Asked Questions about Networks Service Delivery Manager Jobs in CO, US