Member Service Specialist (Seasonal) - Starting at 18.50 - Remote (Afternoon/Evening Shifts), Prime Therapeutics, US

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Job Description

As a Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from  Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare. 
 

This is a seasonal position that can last 3-6+ months, though that is subject to change based on business needs.

Position Requirements:

• Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
• Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
• Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.
• Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
• Must be available for a 6 to 8 week training class

What Prime provides:

• All equipment is provided and shipped directly to your place of residence
• Highly structured work environment
• Transferable skills within Prime or within the healthcare field
• Opportunities to grow your career within Prime
• Medical, dental, and vision insurance, paid time off, 401k match, and more 
• 40-hour work week (potential overtime)

Job Responsibilities

• Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Required Minimum Qualifications

• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
• Detail oriented

Preferred Qualifications

• Call center experience
• Call center experience in the Healthcare industry
• Work from home (remote) experience
• Fluency in Spanish

Minimum Physical Job Requirements

• Ability to sit 6 or more hours per day
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Ability to work a flexible schedule including evenings, weekends, holidays, overtime
• Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

• Reports to Supervisor in the Contact Center

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.  

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.