Manual Bill Credit Controller, Rentokil Initial Group, GB

Rentokil Initial Manual Bill Credit Controller

Join Our Team and Make a Difference!

We are currently seeking a Manual Bill Credit Controller to join our dedicated team at the Dudley office. Do you thrive on managing a single, high-value client relationship? We are looking for a highly skilled and analytical professional to take full ownership of a major client account. This is a unique opportunity to use your advanced Excel and problem-solving skills to manage the end-to-end billing and collections process for a critical business partner.

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of between £24,000 and £26,000 dependent on experience.
• Expected OTE: £26,000 to £28,000 per annum, with bonus and commission schemes available.
• Benefits: Discount scheme, bonus and career opportunities
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (XX hr week)
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As our Manual Bill Credit Controller, you will take full ownership of the end-to-end billing and credit control process for a single, high-value client account. This is a challenging and dynamic role where you will be responsible for maximizing debt collection and reducing debtor days in line with company targets.

• Key Account Management: Be the dedicated point of contact for all billing and collection queries for one of our largest clients, building and maintaining a strong professional relationship.
• Manual Statement Generation: On the first of each month, you will manually build and consolidate vast volumes of invoices into a single, comprehensive statement for the customer.
• Advanced Data & Problem Solving: Use your expert Excel skills (VLOOKUPs, Pivot Tables) to meticulously manage, reconcile, and analyze large datasets. Proactively identify and resolve complex discrepancies, disputes, and unallocated cash issues.
• Proactive Debt Collection: Consistently chase overdue payments, with a focus on balances over 30 days. You will be responsible for your own ledger and achieving agreed-upon collection and cash targets.
• Reporting & Compliance: Prepare and provide reports on the performance of the account. Ensure all activities and processes are in line with the established credit policy, escalating any serious issues to management when necessary.
• Customer Service & Administration: Deliver excellent customer service and resolve all client queries within agreed timeframes. This role also includes a high-level workload and other general administrative duties to support the Finance Shared Service Centre.