As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.
About the Team:
The National Account Manager is primarily focused on managing the key strategic partnership with national distribution and brand penetration. They are responsible for developing the business from both with existing national partners and new national partners to achieve on commercial targets through maximizing the potential of all existing and potential businesses while maintaining the brand standards and a high level of customer service.
The National Account Manager will be responsible for growing these accounts through, written and verbal communication around training plans, introduction of new product launches, driving retail sell out, order writing, visual standards and marketing plans.
The National Account Manager must have a thorough understanding of operational performance to ensure that the locations are consistent with and in compliance with all retail guidelines and appropriate product levels.
This position will work closely with the Divisional Directors, Divisional Sales Managers, Business development, wholesale team, all cross functional partners and vendors. The National Account Manager must be a self-starter with an ability to work effectively in a fast-paced, remote, dynamic environment, driving multiple initiatives, with minimal oversight while hitting tight deadlines.
Your Role as a National Account Manager,
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Develop comprehensive plans to set key accounts up for long term growth and sustainability in collaboration with Divisional sales managers and aligned to the wider divisional strategy
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Take an advisory role with store and or account management on a continual basis to develop growth strategies, new product launches and trainings
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Develop individual business and marketing plans for each account focused towards driving sales plan, both receipts, optimizing across all key performance indicators (KPI’s) and budgeting
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Actively collaborative with internal and external stakeholders to drive adoption of best practice and defining optimal solutions for sharing across the business.
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Stay abreast of industry/customer trends, broader developments in the marketplace and communicate these to management.
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Create sales forecasts and prepare sales strategies based on current and anticipated customer requirements.
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Service and develop existing accounts through effective sales presentations, utilization of support services, business and brand consultation.
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Work collaboratively with Sales, Marketing, Category management and merchandising to build consensus and further retail and wholesale goals.
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Partner with customers to build foundation of partnership and create brand synergy.
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Revenue, retail comp growth, KPI and P&L targets met
Craft your career with us if you have:
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Bachelor’s degree in finance, sales management, business economics, or marketing.
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8-10 yrs professional experience in wholesale or retail sales organizations, ideally with Department Stores or National Accounts
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Experience working in a global matrix organization and capacity to contribute to globally networked projects
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Experience with issue management, preferably from a consumer-oriented business
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Expertise in data analysis tools and software (e.g., SQL, PowerBI, Advanced Excel).
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Familiarity with internal project management platforms and tools.
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Analytical skills to evaluate process effectiveness and drive improvements.
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Fluency in English (additional languages are a plus).
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Account Management: Expertise in managing key accounts and building long-term relationships with national clients.
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Sales Strategy Development: Ability to develop and implement sales plans tailored to national retail and wholesale markets.
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Negotiation Skills: Proficiency in negotiating contracts, pricing, and terms with large-scale clients.
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Business Analysis: Skill in analysing sales data, market trends, and competitor activity to make informed decisions.
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Retail & Wholesale Knowledge: Understanding the dynamics of retail and wholesale distribution, including supply chain, inventory management, and merchandising.
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Forecasting and Budgeting: Experience in creating sales forecasts and managing budgets effectively.
Our Benefits:
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We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future
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We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!
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We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
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We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays
Salary Details: $130,000 -$150,000 commensurate on experience
About Pandora:
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
About Pandora NAM:
The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.
Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.