M365 Technical Migration Lead, Sword Group, GB

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

The M365 Technical Lead is responsible for providing technical guidance, establishing design authority, and making key decisions for a complex Microsoft 365 migration between tenants. This role supervises vendor-led activities, including the approval of runbooks and cutover plans, the establishment of success and rollback criteria, and ensuring quality and compliance. Additionally, the Lead offers internal technical leadership as needed. Serving as the primary internal point of contact, the Lead coordinates governance, risk management, and stakeholder engagement to ensure secure and safe migrations across OneDrive, OneNote, SharePoint Online, Microsoft Teams, Exchange, Power Platform (Power Apps/Automate), and Power BI, all while minimizing disruptions to business operations.

Here’s what the role looks like:

• Act as M365 design authority for the migration: approve architecture patterns, runbooks, acceptance and rollback criteria; arbitrate technical choices across workloads and regions.
• Decision making & assurance: chair daily migration stand ups and go/no go forums; own defect triage, evidence based acceptance and hyper care exit.
• Security, identity & compliance alignment: ensure adherence to Entra ID, information protection, DLP/retention and audit obligations; own exceptions and remediations.
• Operational readiness & handover: ensure documentation, known issues and support playbooks are complete; confirm BAU support model/SLAs prior to exit.
• Stakeholder leadership: brief steering/design forums and BU leads; set clear user impact narratives and mitigation in comms and training.