Description

Summary:
The Loan Servicing QA Analyst performs Quality Assurance (QA) reviews related to Loan Services acting as an independent line of defense to ensure compliance with relative policy/procedures and regulatory requirements and timeliness of service levels. 

Duties and Responsibilities:

• Responsible for complying with internal Quality Assurance procedures.  
• Communicates and advises with appropriate personnel/management to update/correct documentation deficiencies to ensure corrective action in response to QA findings is sufficient for QA approval.  
• Identifies opportunities to automate testing where appropriate.  
• Recommends changes to processes to ensure future compliance. 
• May assist with data analysis to identify root causes and trends.
• Performs other duties as assigned.

Basic Qualifications:

• High School Diploma or equivalent
• 2 or more years loan servicing experience

Preferred Qualifications:

• Bachelor's degree
• Attention to detail
• Quality Assurance/Regulatory Background

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

21.00 - 37.50 Hourly

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.