Learning & Development Analyst, Chewy, FL, US

Position Summary

Chewy is seeking a highly organized and analytical Learning & Development Analyst to join our Talent Development team. In this role, you will drive the operational excellence of learning programs by leading Chewy U reporting and evaluation efforts, ensuring efficient content lifecycle management, and implementing scalable systems and standards. You will partner cross-functionally with instructional designers, program managers, business leaders, and technology customers to ensure Chewy Team Members have access to meaningful, impactful learning experiences—supported by data-informed decisions and consistent content governance.

Key Responsibilities

Measurement & Analytics

• Create and maintain Tableau dashboards and reports to visualize learning performance, adoption, and engagement metrics.
• Pull and deliver recurring and ad-hoc learning reports for customers, ensuring accuracy, clarity, and alignment with business goals; support requests with data explanations and tailored visualizations as needed.
• Analyze learner feedback, assessment data, and program outcomes to identify trends, insights, and continuous improvement opportunities.
• Create standardized templates and processes for data collection, analysis, and reporting across learning initiatives.
• Partner with customers to inform decision-making using data storytelling and actionable insights.

Content Management & Governance

• Manage the end-to-end lifecycle of learning content across Chewy’s learning ecosystem.
• Ensure all learning content is up to date, accurate, and aligned with organizational goals through regular audits and review cycles.
• Oversee record retention practices and maintain robust metadata strategies to ensure content discoverability, compliance, and version control, enabling AI readiness.
• Govern system-wide content usage and contribute to the development of standards, naming conventions, and taxonomy for learning tools.

Learning Management System

• Support day-to-day administration of the LMS, including user enrollment, content assignment, and course completions.
• Run and distribute standard LMS reports to track learner progress, completions, and overdue assignments.
• Assist with uploading and testing eLearning modules, assessments, and learning paths.
• Maintain course metadata, tags, and catalog structure to ensure consistency and searchability.
• Audit content performance and coordinate with customers on periodic reviews and updates.
• Respond to basic learner and partner support requests related to course access or LMS functionality.

Qualifications

• Bachelor’s degree in Learning & Development, Data Analytics, Educational Technology, Technology, or a related field; or equivalent practical experience.
• 3+ years of experience in L&D operations, instructional design, or analytics roles, preferably in a fast-paced corporate environment.
• Proficiency with Tableau Desktop, or data visualization tools for building interactive dashboards and visual reports.
• Experience writing and optimizing SQL queries to extract, manipulate, and analyze data from learning systems or enterprise databases.
• Strong skills in analyzing quantitative and qualitative data to derive actionable insights.
• Experience with Learning Management Systems (LMS), Learning Experience Platforms (LXP), and content governance best practices.
• Exceptional attention to detail, organization, and ability to manage multiple projects and timelines.
• Effective communicator, collaborator, and self-starter.

Preferred Qualifications

• Familiarity with tools such as Learning Management Systems, Content Management Systems, or similar platforms.
• Experience with metadata management and enterprise taxonomy design.
• Understanding of adult learning principles and learning evaluation models (e.g. LTEM, Kirkpatrick, Phillips ROI).

Why Chewy?

At Chewy, we’re building a culture of learning and growth. As a Learning Operations Analyst, you'll play a pivotal role in shaping the way our Team Members learn, develop, and thrive. Join us to help scale meaningful learning experiences across the organization—backed by thoughtful design and measurable results.