Knowledge Engineer, LifeMD, NY, US

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role

We’re looking for a Knowledge Engineer to own and maintain a single source of truth for our content management system, which drives AI workflows, as well as our product metadata database. This role will interact with everything from patient onboarding, to pharmacy workflows, to internal tooling. You will be the gatekeeper and refiner of institutional knowledge and a partner to business stakeholders. Your job is to interview subject matter experts to collect & distill new information, revise documentation, and author changes. This role will operate in a version-controlled system that feeds our internal retrieval-augmented generation (RAG) stack. Each edit you make directly impacts how our internal tools retrieve and answer questions. 

You’ll use AI as a core part of your editorial workflow—generating summaries, restructuring complex instructions, and linting content for semantic completeness. You will also work with system owners to validate updates, track changes through Git, and surface documentation visibility through tools like Notion or Slack.

Responsibilities

• Own and maintain the full knowledge base, working directly in markdown files
• Responsible for maintaining product updates in our metadata database, including product information, prices, and more
• Work with business leaders to understand changes in processes, systems, policies, or partner relationships
• Conduct interviews or reviews with stakeholders to capture new knowledge and update existing documentation
• Write and revise documents using AI tools to support drafting, editing, and semantic refinement
• Validate every major update with the appropriate business/system owner, including collecting approvals
• Collaborate with QA to identify areas where documentation gaps are causing friction or errors