Junior AV Operations Specialist, N26, DE

About the opportunity

The AV Team is dedicated to empowering our colleagues towards building the bank the world loves to use.  We are responsible for the strategic development and ongoing support of N26’s internal Audio/Video infrastructure and collaboration services.  Our primary focus is simplifying and significantly enhancing the productivity, user experience and efficiency of our systems.

The current scope of our service platform, which is predominantly Google Meet, includes the management of over 150 meeting rooms, all hands event spaces, meeting room booking systems and other AV related areas.  These critical systems span our major global offices across Berlin, Barcelona, Vienna, Madrid, Milan and Paris with a footprint that is continuously expanding.

Day-to-day your work will include maintaining and enhancing our existing AV spaces, striving for better ways to automate and improve our AV Infrastructure.  It is highly essential that our technology spaces are 100% functional due to the high usage and dependence on collaboration services.   You will build positive collaborative relationships that support varied internal stakeholders.  You will work seamlessly between our core IT & Workplace teams to support & deliver different projects on a global scale.
 

AV has transformed from a "nice-to-have" to a business-critical service.  We are seeking an ambitious and innovative professional who has passion for tech with a proactive mindset.  If you have a deep passion for technology with a commitment to improving the professional lives of your colleagues, with a ‘wanting to learn’ attitude we encourage you to apply.

In this role, you will:

• You will leverage your expertise in AV/IT technology to manage our internal audio video infrastructure

• Supporting AV areas such as meeting rooms and event spaces in multiple office locations

• Ensuring AV endpoints are 100% functional due to the high usage and critical dependence on these services

• Building strong, collaborative relationships with internal stakeholders, including our core IT and Workplace teams, to support a wide range of needs.

• Installation of AV hardware, software and related AV tech products to interact & meet the needs of the organization

• Working with senior AV team members to deliver and execute diverse AV-related projects

• Setup and maintenance of N26 meeting rooms

• Supporting all hands space events, live streaming & broadcast audio/video events

• Support N26 employees in resolving problems with AV collaborative systems

• High level of installation and cable management implementing technologies into AV setups

• Supporting our meeting room and desk booking platform

• Working with our internal ticketing system

• Manage disposals of out of life hardware supporting our inventory system

• Maintaining and creating AV documentation knowledge base articles

What you need to be successful:

• Installation experience of AV/IT hardware, software & cabling

• Experience with AV/IT video conferencing platforms such as Google Meet, Zoom and Cisco Webex

• Knowledge of different types of cables, connections and signals

• Live and broadcast event support experience

• Good fault finding and troubleshooting skills

• Motivated team player & ability to work well with teams based in multiple locations

• Good organisation, communication and time management skills with ability to manage multiple priorities

• Experience using drills & other tools would be beneficial

• Uphold a strong focus on customer service bringing along outstanding interpersonal and communication skills

• Basic IT and Networking knowledge

• Desire to build on existing knowledge to grow in role and advance career 

Nice to have:

• Google Meet/Zoom/Webex/Teams experience

• CTS qualification 

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com. 

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.