International Territory Growth Operations, Toast, MA, US

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

 

About this roll*

The International GTM Strategy and Operations team at Toast is responsible for setting up and supporting our International sales organization for scale and productivity. We leverage organized data, reporting, and insights to help our sales teams succeed in new markets. Our team also supports International sales through strategic planning, testing, and building toward sales capacity needs and market entry approaches via TAM analyses, strategic projects, and data procurement.

Your work will directly enable Toast's international expansion strategy and be a driving force behind our global growth. You'll build the foundation that allows our sales teams to introduce Toast's game-changing technology to businesses around the world, helping them thrive in today's competitive landscape.

As a Sr. Associate on the International Growth Operations team, you will play a pivotal role in Toast's global expansion by empowering our international sales organization with data-driven insights, strategic operations support, and innovative solutions. You'll be the engine behind our international sales productivity, partnering directly with sales leadership to optimize performance and scale efficiently across new markets

 

Key Responsibilities

Data & Analytics:

• Develop a comprehensive reporting infrastructure and KPIs that inform stakeholders on business performance
• Distill key insights from ambiguous data sets to drive improvements in the GTMt strategy
• Perform in-depth analyses on sales performance metrics to identify opportunities and risks in sales funnels
• Create dynamic sales reporting resources that help sales reps optimize their performance and time allocation
• Conduct insightful analysis using internal data to empower stakeholders in making informed business decisions

Strategic Operations:

• Own and develop strategic business reviews that translate complex metrics into actionable insights
• Implement streamlined processes to enhance the efficiency of the customer sales journey
• Identify, evaluate, and implement the optimal tools and systems needed for International sales success
• Project manage the development of centralized tools for automated data extraction and business insights

Pipeline Strategy:

• Design and implement pipeline forecasting tools that provide accurate visibility and predictability
• Partner with sales leadership to develop and implement pipeline reporting and tools
• Create and implement targeted prospecting strategies based on data-driven market insights
• Analyze inbound/outbound dynamics throughout the sales funnel to optimize conversion rates

Cross-Functional Collaboration:

• Work seamlessly with sales enablement, marketing, finance, systems, and sales teams to develop and execute tailored GTM strategies for international markets
• Facilitate cross-functional initiatives to ensure alignment between teams and international objectives
• Translate business requirements into technical specifications for system implementations

Thought Partnership:

• Develop a deep understanding of our business and sales processes to support Sales teams in achieving their goals
• Build a reputation as an effective communicator and trusted advisor to GTM and International Sales Leaders
• Proactively identify challenges and opportunities, presenting solutions to key stakeholders
• Leverage data storytelling to influence decision-making and drive strategic initiatives

Do you have the right ingredients*? (Requirements)

• 3-5 years of experience in sales operations, business operations, strategy, or related fields
• Nimble problem-solver who thrives in ambiguous environments and can create structure from complexity
• Creative, tech-savvy, and intellectually curious mindset with excellent communication skills
• Strong data visualization abilities with experience translating data into compelling narratives
• Strong Microsoft Excel/Google Suite analytical skills
• Technical proficiency with Salesforce, Sigma, Snowflake, Hex, Python, and SQL
• Demonstrated success leading cross-functional projects with multiple stakeholders in a matrix environment
• Exceptional written and verbal communication skills with the ability to present to senior leadership
• Bachelor's degree or equivalent experience

Preferred Qualifications (Nice to have)

• Experience supporting international or global sales organizations
• Knowledge of restaurant technology, payments, or SaaS industries
• Experience with international market entry strategies or supporting expansion initiatives
• Entrepreneurial mindset

 

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required