Implementation Specialist, 100042 Rave Wireless, Inc., MA, US

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Rave Mobile Safety, a Motorola Solutions company, makes complex emergency response simple by building easy to use, trustworthy critical communication and collaboration software. Rave’s platform helps 9-1-1 call centers serve their communities, schools create a safe learning environment, and corporations protect their global workforce by helping them prepare better, respond faster, and communicate effectively during emergencies. Rave’s solutions were utilized in 40 million incidents representing billions of individual communications in 2022 alone.

Job Description

Motorola Solutions is seeking a Post-Sales Solutions Engineer for our Rave Mobile Safety Product. Rave Mobile Safety is the leading provider of software safety solutions. Growing rapidly with patented and award winning products, our software-as-a-service suite keeps millions of people across the United States safe, secure and connected. We are seeking a self-motivated implementation professional with strong technical skills. You should be passionate about improving public safety, innovative technology, and deploying great software.

Responsibilities:

The Post-Sales Solutions Engineer will play an integral role in the success of the Motorola Rave Services team by maintaining high levels of customer satisfaction with Rave’s software. The successful candidate should have a track record working directly with customers on the installation and configuration of SaaS solutions while answering technical questions and resolving complex customer issues.  Primary responsibilities include, but are not limited to:

• Responding to requests for assistance in a timely manner

• Managing resolution of technical and non-technical issues for Rave Mobile Safety clients

• Troubleshooting a broad range of technical issues on the hardware, application, and OS levels

• Installation, migration and upgrade of Rave products on accelerated time schedules

• Developing a full understanding of all Rave products

• Creating and reviewing knowledge base documentation and FAQs based on issue solutions

• Conducting training on various Rave Products and Services

• Participation in on-call rotation

Preferred Qualifications

• BA/BS degree (CS/MIS or technical field preferred)

• Knowledge of one or more programming languages (Java, C++, Ruby)

• Knowledge of relational databases (SQL Server, Oracle, MySQL) 

• Knowledge of web services/web technology (HTML, CSS, XML, JSON)

• Ability to work independently and collaboratively as needed

• Excellent investigative and debugging skills

• Excellent problem solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels

• Demonstrated ability to research and resolve problems using a variety of tools.

 Target Base Salary Range: $63,800  - $90,000 USD

 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• High school diploma / GED

• 4+ years in enterprise software implementation or support in a client-facing role.

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.