IT Transition Project Manager, Sword Group, GB

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

Join Our Service Transition Programme as an IT Transition Project Manager

We’re seeking an experienced IT Transition Project Manager to lead a critical service transition initiative. This role will drive the discovery and documentation of existing IT services, infrastructure, and support models, working closely with technical and business stakeholders to validate service inventories and operational processes.

You’ll assess organisational and technical readiness for transition to managed services, develop comprehensive readiness plans, and coordinate change management strategies to ensure smooth adoption and minimal disruption.

As the transition progresses, you’ll manage execution activities including knowledge transfer, provider onboarding, and cutover planning—ensuring continuity of service and successful handover to operational teams. Post-transition, you’ll oversee early life support and monitor service performance to ensure stability and quality outcomes.

• Develop and manage detailed transition and transformation plans, including timelines, budgets, and resource allocations.
• Lead service transition activities including knowledge transfer, operational readiness, and service acceptance.
• Collaborate with cross-functional teams (IT, operations, vendors, business units) to ensure smooth execution.
• Define and implement transition governance, including risk management, reporting, and stakeholder communication.
• Monitor progress against KPIs and SLAs, ensuring services meet agreed performance standards.
• Conduct post-transition reviews to identify lessons learned and continuous improvement opportunities.
• Ensure compliance with ITIL and other relevant frameworks.