IT Project Manager, LifeSpire of Virginia Inc, VA, US

Position Title: IT Project Manager

Department: Information Technology

Reports to: Vice President of Information Technology

POSITION SUMMARY

The IT Project Manager is a hybrid role supporting the VP of Information Technology and the IT department’s projects and initiatives, systems, applications and service desk. This role combines the ability to lead IT projects as well as the ability to flex and provide systems, software application support and service desk end user support ensuring smooth project delivery, technological operations and contribution towards the organization’s digital transformation initiatives. This role requires adaptability and the ability to navigate through sometimes ambiguous settings while maintaining a positive composure and demonstrating patience and offering guidance to our end-user community to address technical challenges.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Project Management

· Lead and manage all phases of the project lifecycle for IT projects and initiatives, from planning and scoping to execution and post-implementation, ensuring alignment with business goals, timelines and clear and consistent communication.

· Collaborate with technical teams (internal/external) and end-user community to understand project requirements and translate them into clear, actionable project plans, while also effectively communicating with non-technical end users.

· Monitor and report on project progress, risks, and milestones, providing status updates to leadership.

· Facilitate and lead regular project meetings, requirements gathering sessions, and project planning workshops.

· Ensure effective communication between technical teams, vendors, departments, communities and stakeholders

· Support change management and end-user adoption of new systems and processes.

· Document key decisions, lessons learned and create project artifacts as needed.

· Support day-to-day IT operations, systems, and end-users as needed, balancing project management responsibilities with hands-on technical support and troubleshooting.

Software Application Support

· Troubleshoot software issues and provide end user support, working directly with end users and enlisting backup support when necessary.

· Assist with system configuration, data analysis, and process improvements.

· Gather and document software requirements from various departments and end users and collaborate with process owners.

Helpdesk Support

· Support the helpdesk team by assisting with troubleshooting and timely ticket resolution.

Collaboration & Communication

· Collaborate with end users and leaders/ department managers to gather technology requirements and identify improvement opportunities.

· Work alongside IT leadership to support ongoing projects and technology initiatives.

· Act as a liaison between IT and other business units, translating technical concepts into clear, actionable insights.

· Provide updates on key systems to the IT team and leadership.

WORKING HOURS:

· Onsite presence required, with flexible start and end times during business hours (Core business hours: 8am – 5:30pm EST).

· May experience higher volume workloads during project go-lives and readiness reviews.

· May be required to provide application and/or incident support after business hours

GENERAL QUALIFICATIONS

· 3+ years of experience managing IT or business-related projects, preferably in healthcare or senior living environments.

· Strong understanding of project management principles and methodologies (Agile, Waterfall, etc.).

· Excellent organizational and time management skills with the ability to manage multiple priorities and projects while being able to, seamlessly, re-focus and change direction based on project and shifting priorities

· Strong interpersonal and communication skills to lead meetings and engage with stakeholders.

· Proficient in project management tools.

· Patient, adaptable, and skilled in delivering excellent customer service.

· Capable of translating business needs into clear project goals and tasks.

· Adaptable and proactive problem-solver with a focus on continuous improvement.

· Fast learner, eager to take on new challenges and responsibilities.

· Experience with external client support and application support is a plus