IT Manager - Supply Chain Products and Services, 001 Les Schwab Warehouse Center, LLC Legal Entity, OR, US

Job Description:

POSITION SUMMARY: 

As a leader within the Enterprise ERP Products & Services (BPS) function, the IT Manager of Supply Chain Products & Services and their team act as the strategic technology partner for our Supply Chain business unit. This role is responsible for the entire lifecycle of the Supply Chain technology product portfolio. 

The IT Manager of Supply Chain Products and Services is responsible for team management, running and maintaining technology operations, leading projects, designing for the future and vendor management. This role partners with key stakeholders to determine the strategic direction for the team resources and technical solutions to support Les Schwab’s overall business needs and outcomes that provide value to the business.

This role is within the Information and Digital Services organization at Les Schwab headquarters in Bend, OR.

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship.

PRIMARY RESPONSIBILITIES:

30% - Product Delivery & Lifecycle Management

• Lead a team that includes product managers, business analysts, and embedded developers to deliver and manage Supply Chain technology products.

• Responsible for leading the design, development and deployment of Supply Chain processes, supporting systems and applications.  Works with various business units and technology partners to define the technological vision of these systems and ensures alignment with business initiatives. 

• Ensure the successful delivery of business value through technology projects: define and oversee program and project deliverables, budgets, service level agreements and resource needs for Supply Chain solutions. 

• Partner closely with the Platform Products & Services (PPS) team to leverage core data integration, BI, and AI services.

• Ensure the successful delivery of business value through an agile, product-centric approach, overseeing the entire product lifecycle from ideation to retirement.

• Manage relationships with Supply Chain technology vendors, ensuring they deliver value and align with our partnership model.

• Define and monitor key product metrics and KPIs to measure success and identify opportunities for improvement.

30% - Operational Excellence

• Ensure that Supply Chain products are reliable, stable, and secure.

• Oversee the Supply Chain product support strategy (monitoring, measuring, and improving system performance and reliability), ensuring that business users receive timely and effective assistance.

• Provide input to the Platform Products team on the operational performance and future needs of the foundational platforms that support the Supply Chain portfolio.

• Drive the annual budget planning process for the Supply Chain portfolio and manage expenses against the budget.

• Roadmap and strategize future budget planning for the Supply Chain portfolio

20% - Team Leadership & Development

• Lead and mentor a diverse team, fostering a culture of business acumen, product ownership, and customer-centricity.

• Responsible for the performance management and career development of direct reports, including corrective action and termination as necessary.

• Build a high-performing team by hiring, developing, and retaining top talent with skills in product management and business analysis.

• Empower the team to make decisions and to be accountable for the success of their products.

20% - Business Partnership & Product Strategy

• Accountable for the Supply Chain technology product portfolio, defining and communicating a clear product vision and roadmap.

• Cultivate relationships with Supply Chain business leaders to understand their strategies and challenges.

• Manage and prioritize the product backlog for the Supply Chain portfolio, making data-driven decisions to maximize business value.

• Communicate product strategy, roadmaps, and performance to business stakeholders and IT leadership.

MINIMUM REQUIREMENTS:

Educational/Experience Requirements: 

• Four-year college degree in a related field, preferably in Computer Science, Information Systems, Engineering, Supply Chain, or relevant related experience 

• 5+ years of experience leading and managing technology solution or project delivery teams, specifically in Supply Chain functions. 

• 5+ years of experience in retail or consumer goods industry preferred. 

• Demonstrated experience working in a product-centric IT model, acting as a consumer of centralized platform services.

• Experience leading business case development and managing a portfolio of technology products.

• Experience leading and managing change in a large, distributed organization.

• Experience with industry portfolio management, project management and business analysis standards, tools and methods.

Required Technical Skills/Knowledge: 

• The ability to successfully manage large, diverse project portfolios in a complex, fast-paced business environment.

• A strong ability to manage a diverse portfolio of technology products in a complex, fast-paced business environment.

• The ability to build collaborative partnerships with internal platform teams (PPS) and external technology vendors.

• An understanding of how to leverage enterprise data integration and BI/analytics platforms to achieve business goals.

• Experience managing product budgets and financials.

• The ability to solve complex problems and manage risks that typically arise during project delivery and production support models with a diverse group of individuals across multiple departments. 

• Proficient understanding of fundamental business management and Supply Chain principles and concepts 

• Experience with Supply Systems (e.g., warehouse management systems, and transportation management systems, planning and modeling software) Experience interfacing with various enterprise software and systems to ensure seamless execution of end-to-end corporate functions. 

• Experience defining, optimizing, and executing Supply Chain efficiency strategies and digital transformation initiatives for headquarters functions.

General Knowledge and Abilities: 

• Product Acumen & Business Agility: Excellent ability to translate business needs into product features and prioritize for maximum value. Demonstrated learning agility to absorb information and apply it to emerging technologies.

• Communication: Excellent ability to communicate a product vision and roadmap clearly and professionally to both technical and non-technical audiences.  Ensuring that the quality and content of the message (both verbally and in writing) are relevant while demonstrating the ability to be an active-listener.

• Initiative: Ability to organize, manage, prioritize, and budget projects effectively and strategically.

• Leadership: Excellent ability to manage, inspire, and grow employees in a product-oriented model, delegating ownership and setting clear expectations for product success.

• Service Excellence: Behave in accordance with Les Schwab's core values: honesty, integrity, and respect. A commitment to creating a culture where the business is treated as a true partner and customer. Ability to create and promote a culture in which service excellence is expected for all levels of staff; encourage service excellence through collaboration and engagement; clearly communicate service expectation to staff and recognize when excellence is achieved. 

• Collaboration & Teamwork: A strong ability to establish cooperative working relationships, particularly with the internal platform teams who are critical partners for success.

Physical Requirements: Primarily desk position; regularly required to sit, occasionally required to stand and walk.  Requires frequent and repetitive use of hands and fingers to operate computer, mouse, keyboard, and office related equipment and the ability to reach with hands and arms.  This position requires lifting no more than 10 pounds.  Specific vision abilities required by this job include close visual acuity and the ability to adjust focus.  Requires the ability to communicate verbally and exchange information by phone and in person.

Work Environment: Office, non-manual work; the worker is not substantially exposed to adverse environmental conditions.  The worker must be available when urgent issues arise that require their coordination or escalation.  Urgent-availability needs are rare but the worker is expected to comply when they occur.  This may include performing work outside of regular hours and/or supporting teams performing off-hours work by checking in remotely and/or in person as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities. This job description is not all inclusive and is subject to change. Additional duties and tasks may be assigned, as necessary. Employment remains “AT WILL” at all times.